Essential Communication
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A termék adatai:
- Kiadás sorszáma 4
- Kiadó OUP USA
- Megjelenés dátuma 2025. november 3.
- ISBN 9780197757314
- Kötéstípus Puhakötés
- Terjedelem312 oldal
- Méret 279x216 mm
- Nyelv angol 0
Kategóriák
Rövid leírás:
Everything is essential, and nothing is extra. Focused on the fundamentals, every element of Essential Communication is designed to make you a better communicator.
TöbbHosszú leírás:
Essential Communication, 4th Edition bridges the gap between the concepts and theory that instructors want and need their students to learn and the skills that students want to know and practice. As students read, they are shown how to enhance knowledge and skill through Ask Yourself self quizzes, Pause to Reflect questions, Tips & Reminders, and Putting it All Together end-of-chapter application exercises that invite them to apply what they are learning to real-life situations. All this skills-based information is informed by the most up-to-date research in communication and readily assignable through Oxford Insight.
With Essential Communication, 4th Edition, everything is essential, and nothing is extra. Each chapter breaks down the concepts in a concise, digestible manner. With Oxford Insight, videos showcase communication strategies and activities invite students to practice, apply, and reflect on strategies from the reading. The result is an unconventional, interactive experience providing deeper levels of learning than a traditional text.
Every element of Essential Communication, 4th Edition is designed to make students better communicators-online, in person, at home, and at work. Through tips, activities, and reflections, students will be prepared to build and sustain strong relationships, navigate group and career dynamics, and be prepared for future public speaking engagements. For instructors looking to provide their students with deep-level active learning, constant application, and skill improvement, this is the essential introduction to communication.
“Adler, et. al. shine with a conversational, manageable introduction to human/interpersonal communication and add public speaking support for introductory students.” Ellen Bremen, Highline College
Tartalomjegyzék:
Chapter 1: The Importance of Communication
1.1 Communication Defined
Communication is symbolic.
Communication is a process.
Communication is irreversible.
Communication is collaborative.
1.2 Transactional Model of Communication
Messages
Communicators
Channels
Noise
Environment
1.3 Communication Competence
Competence varies by situation.
There is no “ideal” communication style.
Competent communicators are flexible.
Competence reflects cultural expectations.
Competence is relational.
Competence can be developed.
Competent communicators are empathic.
Competent communicators self-monitor.
About You: What Type of Communicator are You?
1.4 Communication Contexts
Intrapersonal Communication
Dyadic Communication
Interpersonal Communication
Small Group Communication
Organizational Communication
Public Communication
Mass Communication
Social Media
1.5 Communication and Social Media
Social media is entertaining.
Social media is … social.
Social media is a means of identity management.
Social media can hijack your time.
Social media is distracting.
Social media can make you feel bad.
Tips & Reminders: 6 Tips for Healthy Use of Social Media
1.6 Misconceptions About Communication
Myth 1: Communication requires complete understanding.
Myth 2: Communication can solve all problems.
Myth 3: Communication is good.
Myth 4: Meanings are in words.
Myth 5: Communication is simple.
Myth 6: More communication is always better.
Communication Take-Aways: The Importance of Communication
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 2: The Self, Perception, and Communication
2.1 The Self-Concept Defined
Self-Concept
Self-Esteem
Personality
2.2 Communication and the Self-Concept
Reflected Appraisal
Personal Expectations
Social Comparison
Communication as Cause and Effect
Tips & Reminders: 4 Ways to Reverse Self-Defeating Thinking
2.3 Mistaken Attributions and Communication
People typically judge themselves more charitably than they judge others.
People often pay more attention to negative feedback than to positive.
People tend to overgeneralize.
People gravitate to the familiar.
Tips & Reminders: 3 Steps to Engage in Perception Checking
2.4 Emotional IQ and Communication
Self-Awareness
Self-Regulation of Emotions
Internal Motivation
Empathy
Social Skills
About You: How Emotionally Intelligent Are You?
2.5 Identity Management
Individuals have public and private selves.
People engage in facework to manage identities.
Identity management is collaborative.
People have multiple identities.
Identity management may be deliberate or unconscious.
People differ in their degree of identity management.
Identity management isn't necessarily dishonest.
2.6 Identity Management and Social Media
Social media can help reveal your “ideal” self.
Social media can boost or damage self-esteem.
Being genuine matters most.
Communication Take-Aways: The Self, Perception, and Communication
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 3: Culture and Communication
3.1 Culture and Group Membership
Culture
Cocultures
Intersecting Identities
Cultural Salience
In-Group and Out-Group
Tips & Reminders: 4 Ways to Learn More About Other Cultures
3.2 Effective Intercultural Communication
Overcoming Prejudice
Coping with Culture Shock
3.3 Cultural Values and Norms
Individualism and Collectivism
High and Low Context
Uncertainty Avoidance
Power Distance
About You: How Much Do You Know About Other Cultures?
3.4 Discussing Religion and Politics
Religion
Politics
3.5 Talking About Race
Expect strong emotions.
Put yourself in the other person's shoes.
Don't debate.
Learn and apologize, if appropriate.
Don't force the issue.
3.6 Myths About Gendered Communication
Myth 1: Sex and gender are the same.
Myth 2: Communication styles are either masculine or feminine.
Myth 3: Gender and sexual orientation are the same.
Myth 4: Gender is rooted in biology.
Tips & Reminders: 3 Ways to Communicate Respectfully About Gender
3.7 Communicating About Disabilities
Act the way you normally do.
Be cautious about supposed euphemisms.
Avoid judgments.
Don't overcompensate.
Don't presume that disabled people need help.
Don't be nosy.
Don't express surprise about the disability.
3.8 Bridging Age Gaps
Ideas about aging change over time.
Stereotypes discourage open communication.
Being young has its challenges.
Workplace differences may not be as great as you think.
Communication Take-Aways: Culture and Communication
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
4 Language
4.1 The Nature of Language
Language is symbolic.
Meanings are in people, not in words.
Words affect and reflect reality.
Language is governed by rules.
4.2 The Power of Language
Names
Accents and Dialects
Assertive and Collaborative Language
Affiliative Language
4.3 What's in a Name
Pronunciation Matters
Unwanted Nicknames
Deadnaming
4.4 Misunderstandings
Language is equivocal.
Meaning is relative.
Language differs by community.
Language is nuanced.
Tips and Reminders: 6 Ways to Avoid Misunderstandings
4.5 Facts, Inferences, and Opinions
Distinguish between fact and opinion.
Don't confuse facts with inferences.
Don't present emotions as facts.
Don't resort to insults.
Tips and Reminders: 3 Ways to Distinguish Between Facts and Opinions
4.6 Microaggressive Language
Examine your own assumptions.
Inquire.
Use humor.
Point out the underlying assumption.
Be an ally.
Avoid casting individuals as “spokespersons.”
Choose your battles.
Apologize if you mess up.
Communication Take-Aways: Language
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 5: Listening
5.1 The Importance of Listening
Listening makes you a better friend and romantic partner.
Good listeners aren't easily fooled.
People with good listening skills are more likely than others to be hired and promoted.
Asking for and listening to advice makes you look good.
Listening is a leadership skill.
5.2 Misconceptions About Listening
Myth 1: Hearing and listening are the same thing.
Myth 2: People only listen with their ears.
Myth 3: Listening is a natural process.
Myth 4: All listeners receive the same message.
5.3 The Listening Process
Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
5.4 Barriers to Listening
Message Overload
Psychological Noise
Physical Noise
Cultural Differences
Tips & Reminders: 3 Ways to Limit Social Media Distractions
5.5 Hurtful Listening Habits
Pretending to Listen
Tuning In and Out
Acting Defensively
Avoiding the Issue
Ignoring Underlying Issues
Being Self-Centered
Talking Too Much
Dividing Attention
5.6 Skills for Different Types of Listening
Relational Listening.
Supportive Listening
Task-Oriented Listening
Analytical Listening
Critical Listening
Tips & Reminders: 5 Tips for Listening Mindfully
About You: What Are Your Listening Strengths?
Communication Take-Aways: Listening Effectively
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 6: Nonverbal Communication
6.1 The Nature of Nonverbal Communication
Nonverbal communication is impossible to avoid.
Nonverbal behavior is part of identity management.
Nonverbal cues help define relationships.
Nonverbal behavior is ambiguous.
Nonverbal communication is influenced by culture and gender.
Nonverbal expectations are sometimes violated.
Nonverbal communication is essential to success.
6.2 Functions of Nonverbal Communication
Complementing
Contradicting
Substituting
Regulating
6.3 Deception and Nonverbal Cues
Consider the motive.
Ask questions.
Listen.
Watch for changes.
6.4 Kinesic Nonverbal Communication
Posture
Fidgeting
Smiling
Eye Contact
Facial Expressions
Voice
Touch
6.5 Digital Body Language and Dating
Emojis
Response Time
About You: How Worldly Are Your Nonverbal Communication Skills?
6.6 The Impact of Space, Time, and Place
Space
Time
Territory
Environment
Tips & Reminders: 5 Ways to Interpret Nonverbal Cues More Accurately
6.7 Nonverbal Cues and Appearance
Attractiveness Advantage
Clothing
Cosmetics
Body Art
Communication Take-Aways: Nonverbal Communication
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 7: Communicating in Interpersonal Relationships
7.1 Defining Interpersonal Communication
7.2 Relational Messages
Affinity
Immediacy
Respect
Control
7.3 Metacommunication
Metacommunication can bring issues to the surface.
Metacommunication can be risky.
Metacommunication isn't just for problem solving.
7.4 Self-Disclosure in Close Relationships
Social Penetration Model
The Johari Window
Responding to Self-Disclosure
Tips & Reminders: 7 Questions to Consider Before Self-Disclosing
7.5 Interpersonal Communication Online
Online communication provides for immense diversity.
Online communication can feel nonthreatening.
Online communication can be validating.
Online communication has a pause option.
Online communication can be isolating.
Online communication can be distracting.
Online communication can be overwhelming.
Online communication can blur the line between real and virtual.
7.6 How Relational Partners Express Conflict
Nonassertiveness.
Indirect Communication
Assertiveness
Passive Aggression
Direct Aggression
7.7 Relational Spirals
Relational spirals are common.
Spirals can be destructive.
Spirals can be positive.
Tips & Reminders: 6 Ways to Avoid Negative Relational Spirals
About You: What's the Forecast for Your Communication Climate?
7.8 Applying Win-Win Problem Solving
Identify your problem and unmet needs.
Choose a time conducive to problem solving.
Describe your problem and needs.
Check the other person's understanding.
Ask about the other person's needs.
Check your understanding of the other person's needs.
Negotiate a solution.
Follow up on the solution.
Communication Take-Aways: Interpersonal Communication
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 8: Communicating with Family and Friends
8.1 Strengthening Family Ties
Be inclusive.
Agree on boundaries.
Share family rituals.
8.2 Managing Family Differences
Start early coaching respectful communication.
Forgive small gaffes.
Redirect troublesome conversations.
Disagree respectfully.
Ask questions and listen.
8.3 Families and Communication Technology
Be careful not to sharent.
Protect your digital privacy.
Use technology to stay in touch.
8.4 How People Evaluate Friendship Potential
You have a lot in common.
You balance each other out.
You like and appreciate each other.
You admire each other.
You open up to each other.
You interact frequently.
You find the relationship rewarding.
Tips & Reminders: 3 Reasons You Don't Have to Be Perfect to Be a Good Friend
8.5 Friendships Can Build Bridges
Stereotypes fade.
Trust grows.
Understanding blooms.
Tips & Reminders: 3 Strategies for Befriending a Wide Range of People
8.6 Types of Friendships
Short-Term or Long-Term
Low or High Disclosure
Doing-Oriented or Being-Oriented
Low or High Obligation
Frequent or Occasional Contact ?
Tips & Reminders: 8 Communication Strategies for Being a Good Friend
About You: What Kind of Friendship Do You Have?
8.7 Communicating with Friends Online
Online communication can reduce self-consciousness.
Online communication is convenient.
Easier doesn't always mean better.
Online friendships can be exceptional.
Communication Take-Aways: Communicating with Friends and Family
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 9: Communicating with Romantic Partners
9.1 Stages of Romantic Relationships
Initiating
Experimenting
Intensifying
Integrating
Bonding
Differentiating
Circumscribing
Stagnating
Avoiding
Terminating
Tips & Reminders: 7 Ways to Transition from Online to In-Person Dating
9.2 Speaking the Languages of Love
Affirming Words
Quality Time
Gifts
Physical Touch
Acts of Service
Tips & Reminders: 6 Ways to Put Love Languages into Practice
About You: What's Your Love Language?
9.3 Relational Dialectics
Connection Versus Autonomy
Openness Versus Privacy
Predictability Versus Novelty
Tips & Reminders: 6 Strategies for Managing Dialectical Tensions
9.4 Deception in Romantic Relationships
Altruistic Lies
Evasions
Self-Serving Lies
9.5 Conflict Patterns that Ruin Relationships
Criticism
Contempt
Defensiveness
Stonewalling
Tips & Reminders: 3 Ways to Protect Yourself from an Abusive Partner
Communication Take-Aways: Communicating with Romantic Partners
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 10: Communicating to Land a Job or Internship
10.1 Plan Now for Your Future
Look ahead.
Treat college and volunteering as auditions.
Upskill for the future.
Take part in an internship.
Anticipate mid-career shifts.
10.2 Employers Seek Good Communicators
Good communicators work well in teams.
Good communicators enhance customer satisfaction.
Good communicators build public awareness.
Good communicators make good leaders.
10.3 Network for Career Success
Look for networking prospects.
Engage in online networking.
Seek referrals.
Conduct informational interviews.
Show appreciation.
Tips & Reminders: 6 Strategies to Build a Career-Enhancing
10.4 Manage Your Online Identity Strategically
Showcase your strengths and goals.
Build a professional identity.
Avoid embarrassing posts.
Monitor your online presence.
Engage in damage control.
Beware mistaken identities.
Don't be scared off.
Don't stop when you get hired.
10.5 Display Your Achievements
Write a confidence-inspiring cover letter.
Create a high-quality resume.
Illustrate your accomplishments with a portfolio.
Engage in a job audition.
Share information in a presentation.
10.6 Anticipate Interview Questions
“Tell me about yourself.”
“Why do you feel you're qualified?”
“What major challenges have you faced, and how have you dealt with them?”
“If you were a sweater, what kind would you be?”
“What accomplishments have given you the most satisfaction?”
“Where do you see yourself in five years?”
“What are your greatest strengths?”
“What is your greatest weakness?”
“What are your salary requirements?”
10.7 Interviewing and the Law
Know the law.
Prepare in advance.
10.8 Prepare Questions
“I saw in your mission statement that you're committed to X. How might someone in this role help with that?”
“How, if at all, do you think the company will be affected by Y?”
“If the new hire were to achieve one thing that would blow your mind, what would it be?”
“How would you describe the management style I could expect from my supervisors?”
“What's the typical career path for someone in this role?”
“What is your timeline for filling this position and what are the next steps?”
“Given everything you've heard, you can share your thoughts with me on where I do and don't fit this role?”
10.9 Taking Part in a Job Interview
Dress for success.
Bring evidence of your accomplishments.
Arrive early.
Mind your manners.
Follow the interviewer's lead.
Keep your answers succinct and specific.
Ask good questions of your own.
Send a thank-you message.
Check in later, if necessary.
If you don't get the job, don't lose hope.
Tips & Reminders: 7 Strategies for Interviewing by Phone or Video
Communication Take-Aways: Communicating to Land a Job or Internship
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 11: Communicating in the Workplace
11.1 Communicating Well as a Follower
Be proactive.
Seek feedback.
Support others.
Speak up if something isn't right.
Stay calm.
11.2 Working with a Difficult Boss
Rise to the challenge.
Make up for the boss's shortcomings.
Seek advice from others.
Talk with your boss.
Maintain a professional demeanor.
Adjust your expectations.
If necessary, make a gracious exit.
Tips & Reminders: 5 Steps to Leave a Job Without Burning Bridges
11.3 Communication Mistakes to Avoid at Work
Making Fun of People
Oversharing
Overlooking Cultural Differences
Gossiping
Doing Less Than Your Best
Losing Your Cool
Fixating on a Mistake
Tips & Reminders: 10 Ways to Get Slackers to Do Their Share
11.4 Effective Communication in Small Groups
Members communicate regularly and work as a team.
Members' goals are well aligned.
Members agree on guiding principles.
Members play productive roles.
The group is cohesive.
Tips & Reminders: 6 Strategies for Dealing with Difficult Team Members
11.5 Stages of Group Development
Orientation (Forming) Stage
Conflict (Storming) Stage
Emergence (Norming) Stage
Reinforcement (Performing) Stage
11.6 Advantages of Group Problem Solving
Groups have more resources than individuals do.
Group members can catch errors.
Group work enhances buy-in.
Groups benefit from diverse ideas.
Groups are best at solving some problems.
Tips & Reminders: 9 Steps in Collaborative Problem Solving
11.7 Making the Most of Group Meetings
Encourage equal participation.
Avoid information underload and overload.
Avoid pressure to conform.
Make the most of diversity.
Choose decision-making methods wisely.
11.8 Keeping Remote Meetings Productive
Develop camaraderie.
Learn the technology.
Practice good cybersecurity.
Set the stage.
Show your face.
Dress head to toe for the camera.
Decide who talks when.
Use the mute function wisely.
Pay attention.
11.9 Communication Strategies for Leaders
Characteristics of Effective Leaders
Focus on Relationships and Tasks
Transformational Leadership
About You: What's Your Leadership Style?
Communication Take-Aways: Communicating in the Workplace
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 12: Preparing Speeches
12.1 Analyzing Your Audience
Demographics and Political Affiliation
Attitudes, Beliefs, and Values
Audience Perception of the Occasion
12.2 Planning Your Speech
Step 1: Choose a topic.
Step 2: Define your purpose.
Step 3: Write a purpose statement.
Step 4: State your thesis.
Step 5: Gather information.
Step 6: Double-check your sources.
Tips & Reminders: Evaluating Online Sources with the CRAAP Test
12.3 Structuring Your Speech
Outlines
Speaking Notes
Organizational Patterns
12.4 Creating the Introduction
Capture attention.
Preview the main points.
Set the tone of your speech.
Demonstrate the importance of your topic to your audience.
Establish credibility.
Tips & Reminders: 9 Ways to Capture the Audience's Attention
12.5 Designing Conclusions and Transitions
The Conclusion
Transitions
12.6 Types of Supporting Material
Definitions
Examples
Statistics
Analogies/Comparison-Contrast
Anecdotes
Quotations/Testimony
Styles of Support
Communication Take-Aways: Preparing Speeches
Putting it All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 13: Presenting Speeches
13.1 Managing Speech Anxiety
Facilitative and Debilitative Anxiety
Past Negative Experiences and Irrational Thinking
Tips & Reminders: 4 Types of Irrational Fears About Public Speaking
About You: Do You Suffer from Speech Anxiety?
Tips & Reminders: 5 Ways to Overcome Debilitative Speech Anxiety
13.2 Choosing a Type of Delivery
Manuscript
Memorized
Impromptu
Extemporaneous
Mediated
Tips & Reminders: 6 Tips for Online/Virtual Delivery of Speeches
13.3 Selecting Presentation Aids
Objects and Models
Diagrams
Word and Number Charts
13.4 Using Presentation Aids
Presentation Software
Audio and Video Clips
Whiteboards and Chalkboards
Flip Pads and Poster Boards
Handouts
Tips & Reminders: 5 Rules for Using Presentation Aids Effectively
13.5 Visual Aspects of Delivery
Appearance
Movement
Posture
Facial Expression
Eye Contact
Tips & Reminders: 4 Steps to Practicing a Speech
13.6 Auditory Aspects of Delivery
Volume
Rate
Pitch
Articulation
Tips & Reminders: 4 Ways to Improve Your Articulation
Communication Take-Aways: Presenting Speeches
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Chapter 14: Types of Speaking
14.1 Informing, Persuading, and Recognizing Special Occasions
Informative Speeches
Persuasive Speeches
Special Occasion Speeches
Overlap Among Types of Speeches
14.2 Techniques of Informative Speaking
Define a specific informative purpose.
Use clear, simple language.
Emphasize important points.
Generate audience involvement.
Tips & Reminders: 3 Ways to Make It Easy for the Audience to Listen
Tips & Reminders: 4 Ways to Handle a Question-and-Answer Period
14.3 Techniques of Persuasive Speaking
Set a specific persuasive purpose.
Adapt to your specific audience.
Establish common ground and credibility.
Draw upon Aristotle's Triad.
Tips & Reminders: 3 Types of Persuasive Appeals
14.4 Logic, Ethics, and the Art of Persuasion
Step 1: Structure your basic argument.
Step 2: Describe the problem.
Step 3: Describe the solution.
Step 4: Describe the desired audience response.
Sample Outline Using Monroe's Motivated Sequence.
14.5 Structuring Reasoning Within Your Argument
Claims and Subclaims
Evidence
The Toulmin Model
Tips & Reminders: 6 Fallacies and How to Avoid Them
About You: Can You Identify Common Fallacies?
14.6 Techniques of Special Occasion Speaking
Communication Take-Aways: Types of Speaking
Putting It All Together: Show Your Communication Know-How
Public Speaking Practice
Appendix A: Sample Informative Speech
Appendix B: Sample Persuasive Speech
Appendix C: Sample Special Occasion Speech
Notes
Glossary
Credits
Index
