Managerial Competence within the Hospitality and Tourism Service Industries
Global Cultural Contextual Analysis
Series: Routledge Advances in Management and Business Studies; 31;
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Product details:
- Edition number 1
- Publisher Routledge
- Date of Publication 31 August 2006
- ISBN 9780415385961
- Binding Hardback
- No. of pages280 pages
- Size 234x156 mm
- Weight 690 g
- Language English
- Illustrations 1 Illustrations, black & white; 1 Line drawings, black & white; 27 Tables, black & white 0
Categories
Short description:
Focusing particularly on the hospitality and tourism industry, this book examines the topical issue of cross-cultural managerial competence across all managerial functions. the book balances theory and practical application.
MoreLong description:
This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.
Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.
"Excellent reading and source of knowledge for researchers and business practitioners who deal with the issue of managing culturally diverse workforce in the domestic or international setting." Henri Jolles, European School of Management, France
"A ground breaking research with major contribution to the frontiers of management knowledge" Olga Muzychenko, Graduate School of Business, University of Adelaide, Australia
MoreTable of Contents:
1. Intercultural Communication Competence and Managerial Functions within the Australian Hospitality and Tourism Industries 2. Communication, Culture and Managerial Functions 3. Theoretical Perspectives on Intercultural Communication 4. Profile of the Australian Hospitality and Tourism Industries: Challenges of Cultural Diversity 5. Research Methodology 6. Results and Analysis 7. Conclusion. Bibliography.
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