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  • Library Technology and User Services: Planning, Integration, and Usability Engineering

    Library Technology and User Services by Chow, Anthony S.; Bucknall, Tim;

    Planning, Integration, and Usability Engineering

    Sorozatcím: Chandos Information Professional Series;

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    Beszerezhetőség

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    Hosszú leírás:

    Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.

    Több

    Tartalomjegyzék:

    Dedication

    List of figures and tables

    Acknowledgements

    Foreword

    About the authors

    Introduction

    Chapter 1: Stone tablets, paper and the Internet: the same old library?

    Abstract:

    Libraries 2.0

    Technology integration and user services

    Systems thinking and performance technology

    Library trends

    Foundations of information seeking and user services in information organizations

    Pulling it all together

    Chapter 2: Strategic planning, organizational goals and technology: what and for whom?

    Abstract:

    Needs assessment

    Strategic planning

    Goal 1: a vibrant, user-centered collection

    Strategic planning and world-class user services

    Creating a strategic plan

    Goal 1: quality online services and resources

    Goal 2: comprehensive career resources and services

    Goal 3: multi-faceted services and support for the homeless and indigent population

    Goal 4: world class youth and family collection and services

    Chapter 3: Customized fashion: finding the right fit

    Abstract:

    Hardware and software

    A public library

    An academic library

    A school library

    Library technology infrastructures and user services

    Chapter 4: Technology and budgeting

    Abstract:

    Prevention vs. reaction

    Quality vs. quantity

    Replacement vs. repair

    Zero-sum vs. line-item budgeting

    Using Excel for budgeting

    Prioritizing technology

    Budgeting trends

    Chapter 5: Evaluation: is technology meeting the needs of the organization's users?

    Abstract:

    Formative and summative evaluation

    Informatics

    Evaluation method

    Building a logic model for outcomes-based evaluation

    Chapter 6: Emerging technology trends in libraries

    Abstract:

    Integrated library systems

    Metasearching and discovery tools

    Web 2.0

    E-books and e-readers

    Pay per view

    Consortia and group purchasing

    Media

    Meeting spaces

    Circulating devices

    Mobile

    Digitization

    Cloud computing

    Pervasive web usability and usability testing

    Virtual worlds

    Instructional literacy and technology

    Conclusion: user needs and library technology

    References

    Index

    Több