The Phone Book: Telephone Skills for Business Success
Series: UK Higher Education Business Business Communications;
- Publisher's listprice GBP 38.99
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17 603 Ft (16 765 Ft + 5% VAT)
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17 603 Ft
Availability
Out of print
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Delivery time is estimated on our previous experiences. We give estimations only, because we order from outside Hungary, and the delivery time mainly depends on how quickly the publisher supplies the book. Faster or slower deliveries both happen, but we do our best to supply as quickly as possible.
Product details:
- Publisher McGraw-Hill Education
- Date of Publication 16 July 1995
- ISBN 9780071142274
- Binding Paperback
- No. of pages0 pages
- Language English 0
Categories
Long description:
The Phone Book takes a hands-on, interactive approach tohelping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
The Phone Book takes a hands-on, interactive approach tohelping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
Table of Contents:
The Challenges of Telephone Communication. Three Key Telephone Skills. Handling Incoming Calls. Handling Customer Orders on the Telephone. Handling Customer Problems and Complaints. Handling Outbound Calls. Using the Telephone in Sales Situations. Using Telephone Technology.
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