The Art of Benchmarking
An Analytical Guide to Methods and Applications for IT Management
Series: Contributions to Management Science;
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Product details:
- Edition number 1st ed. 2022
- Publisher Springer International Publishing
- Date of Publication 9 December 2021
- Number of Volumes 1 pieces, Book
- ISBN 9783030905859
- Binding Hardback
- No. of pages164 pages
- Size 235x155 mm
- Weight 442 g
- Language English
- Illustrations XIV, 164 p. Illustrations, black & white 219
Categories
Long description:
Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.
MoreTable of Contents:
Chapter 1. Terms and definitions.- Chapter 2. Mathematical foundations.- Chapter 3. Benchmarking methods.- Chapter 4. Objects of benchmarking.- Chapter 5. Established benchmarking approaches.- Chapter 6. The benchmarking process.
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