Service quality in the healthcare sector
Factors that lead to an improvement in the quality of healthcare services
- Publisher's listprice EUR 43.90
-
18 207 Ft (17 340 Ft + 5% VAT)
The price is estimated because at the time of ordering we do not know what conversion rates will apply to HUF / product currency when the book arrives. In case HUF is weaker, the price increases slightly, in case HUF is stronger, the price goes lower slightly.
- Discount 5% (cc. 910 Ft off)
- Discounted price 17 297 Ft (16 473 Ft + 5% VAT)
Subcribe now and take benefit of a favourable price.
Subscribe
18 207 Ft
Availability
printed on demand
Why don't you give exact delivery time?
Delivery time is estimated on our previous experiences. We give estimations only, because we order from outside Hungary, and the delivery time mainly depends on how quickly the publisher supplies the book. Faster or slower deliveries both happen, but we do our best to supply as quickly as possible.
Product details:
- Publisher Our Knowledge Publishing
- Date of Publication 1 January 2024
- Number of Volumes Großformatiges Paperback. Klappenbroschur
- ISBN 9786207944576
- Binding Paperback
- No. of pages76 pages
- Size 220x150 mm
- Language English 516
Categories
Long description:
The aim of this bachelor thesis is i) to provide an overview of the background to service quality in the healthcare sector and ii) to shed light on the factors that can improve service quality in the healthcare sector. In addition, a connection between these factors and how they affect service quality in the healthcare sector as a whole will be presented. The 5 factors that lead to an increase in service quality can be seen in the GAP model by Zeithaml, Berry & Parasuraman (1988) and have been very thoroughly collected and analyzed. Other factors that are directly related to service quality improvement have been documented and compared using significant literature. This work shows that service quality in the service sector can be equated with service quality in the healthcare sector. Service quality is mainly improved by minimizing or closing the 5 factors described in the GAP model, which are closely related to each other.
More
Protecting the Planet: Environmental Activism
2 444 HUF
2 249 HUF
European Union Law, Volume II: Towards a European Polity?
21 498 HUF
20 424 HUF
Die ultimative Spider-Man-Comic-Kollektion: Bd. 31: Ultimate Comics Spider-Man 1
7 461 HUF
7 088 HUF
Zinc Cyanide Plating Solutions: Technological Papers of the Bureau of Standards, No. 195
5 188 HUF
4 773 HUF
