Customer Passion
101 Ways to Meet Customer Expectations and Stand Out
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Product details:
- Edition number 1
- Publisher Kogan Page
- Date of Publication 3 July 2026
- ISBN 9781398627840
- Binding Hardback
- No. of pages248 pages
- Size 234x156 mm
- Weight 666 g
- Language English 700
Categories
Short description:
Packed with real-world examples and grounded in best practices, learn how to deliver multi-layered experiences which will surprise and delight customers in equal measure
MoreLong description:
<p><b>Build a customer culture that drives consistent, human-centred business results.</b><br><br><br><b><i>Customer Passion </i></b>by <b>Steven Van Belleghem</b> is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.<br><br><br>You'll discover how to:<br>- Apply customer experience principles that improve engagement and loyalty<br>- Implement practical models that turn empathy into operational excellence<br>- Optimize processes to align automation with authentic human connection<br>- Develop consistent habits that create emotional impact and brand trust<br>- Build credibility by applying frameworks used by leading global organizations<br><br><br>Grounded in real-world insight and shaped by global best practice, <b><i>Customer Passion</i></b> helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.<br><br><br><b><i>Themes include:</i></b><i> customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization</i></p>
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