Conflict and Dispute Resolution
A Guide for Practice
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Product details:
- Publisher OUP Australia & New Zealand
- Date of Publication 6 December 2007
- ISBN 9780195558425
- Binding Paperback
- No. of pages296 pages
- Size 244x170x16 mm
- Weight 517 g
- Language English 0
Categories
Short description:
Conflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficult conversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party
disputes.
Long description:
Conflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficult conversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party
disputes.
Table of Contents:
PART 1 SETTING THE SCENE: CONFLICT AND ITS INFLUENCES
Understanding what creates conflict
Conflict in the workplace context
Conflict as catastrophe or catalyst for change
PART TWO MEDIATION AND OTHER PROCESSES
Processes for handling conflict and their application
Mediating in the workplace
Other processes for dispute resolution
Skills
Techniques
Collaborative problem solving and strategies
PART 3 INTEGRATING PROFESSIONAL PRACTICE
Practice considerations I
Practice considerations II
Appendices
Bibliography
Index
