Business Process Change
A Guide for Business Managers and BPM and Six Sigma Professionals
Series: The MK/OMG Press;
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Product details:
- Edition number 2
- Publisher Elsevier Science
- Date of Publication 20 August 2007
- ISBN 9780123741523
- Binding Paperback
- No. of pages592 pages
- Size 234x190 mm
- Weight 1200 g
- Language English 0
Categories
Long description:
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business.
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
MoreTable of Contents:
Companies and Business Processes.
I: Enterprise Level Concerns.Strategy, Business Processes, and Competitive Advantage.The Business Architecture and Organizational Alignment.Modeling Organizations.Process Performance Metrics and Evaluation.Organizing and Using an Enterprise BPM Group.
II: Process Level Concerns. Modeling Processes.Analyzing Activities.Managing and Measuring Business Processes.Process Improvement with Lean and Six Sigma.A Business Process Redesign Methodology.Process Redesign Patterns.Knowledge Workers and Business Rules.
III: Implementation Level Concerns.Software Tools for Business Process Modeling and Redesign.Business Process Management Systems.ERP-Driven Redesign.Software Development.
IV. Putting it All Together.The Ergonomic Systems Case.
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