Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Making Shoes for the Cobbler's Children
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Product details:
- Publisher Elsevier Science
- Date of Publication 17 November 2006
- ISBN 9780123705938
- Binding Paperback
- No. of pages424 pages
- Size 234x190 mm
- Weight 890 g
- Language English 0
Categories
Long description:
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information.
Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms.
This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures.
This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.
MoreTable of Contents:
Part I: The IT Value Chain
Chapter 1: Introduction: Shoes for the Cobbler's Child
Chapter 2: The IT Value Chain: a process foundation
Part II: Supporting the IT value chain
Chapter 3: A supporting data architecture
Chapter 4: A supporting systems architecture
Chapter 5: Patterns for IT Enablement
Part III: Conclusion
Chapter 6: Epilog
Appendix A: Architecture methodology used in this book
Appendix B: Some thoughts on the professionalization of enterprise IT
Appendix C: IT Professional Organizations
