A Human-Centered Approach to Quality and Excellence in Management
Selected Papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024
Series: Springer Proceedings in Business and Economics;
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Product details:
- Publisher Springer Nature Switzerland
- Date of Publication 11 November 2025
- Number of Volumes 1 pieces, Book
- ISBN 9783032000620
- Binding Hardback
- No. of pages220 pages
- Size 235x155 mm
- Language English
- Illustrations XX, 220 p. 46 illus., 36 illus. in color. 700
Categories
Long description:
This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management.
Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29–30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management.
Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.
