What is Six Sigma Process Management?
Series: BUSINESS BOOKS;
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Product details:
- Publisher McGraw Hill
- Date of Publication 16 July 2005
- ISBN 9780071453417
- Binding Paperback
- No. of pages98 pages
- Size 223x215x7 mm
- Weight 186 g
- Language English 0
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Short description:
to making Six Sigma Process Management work for you
Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders.
Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provokinginsights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to:
- Hone process management throughout your entire organization
- Dramatically improve customer retention and satisfaction
- Enhance your overall business improvement strategy
- Successfully manage your end-to-end processes on an ongoing basis
- Establish a portfolio of the best improvement efforts in your business
