Tourism: Operations and Management
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14 443 Ft (13 755 Ft + 5% VAT)
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14 443 Ft
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Delivery time is estimated on our previous experiences. We give estimations only, because we order from outside Hungary, and the delivery time mainly depends on how quickly the publisher supplies the book. Faster or slower deliveries both happen, but we do our best to supply as quickly as possible.
Product details:
- Publisher OUP India
- Date of Publication 27 August 2009
- ISBN 9780198060017
- Binding Paperback
- No. of pages480 pages
- Size 242x184x25 mm
- Weight 751 g
- Language English 0
Categories
Long description:
Tourism: Operations and Management is a comprehensive textbook specially designed to meet the needs of students of hotel management and tourism studies. It explores the core concepts of front tourism operations and management using numerous examples, photographs, flowcharts, and illustrations to explain fundamental concepts.
Beginning with an introduction to the travel and tourism industry, the bok goes on to discuss various types of tourism; tourism infrastructure like accomodation, food and beverage, telecommunications; tourist transport (air, road, rail, and water); Indian and international organizations. The book explains how to set up travel agencies and tour operations and their role in the tourism industry. Key topics like tourism product ; tourism marketing; customer service skills; economic, environmental, socio-cultural and political impacts of tourism; and planning, managing and developing a tourist attraction are discussed at length. The emerging trends in tourism like GDS, e-ticketing, web marketing are explored. Chapters on travel formalities and regulations; airline geography; and itinerary planning enhance the readers' understanding of the practical operational aspects and make the book useful for practitioners as well.
Students of hotel management, hospitality, and tourism studies will find this book useful for its coverage of the key concepts of tourism operations and management explained through industry-related examples, formats, and photographs. With its practice-oriented approach, the book would also be useful to practitioners like travel agents and tour operators.
Table of Contents:
Introduction to travel and tourism industry
History of travel and tourism
Types of tourism
Tourism infrastructure
Tourist transport
Tourism organizations
Travel agent and tour operator
Travel formalities and regulations
Airline geography
Itinerary planning
Tourism product
Tourism marketing
Customer service skills
Tourism impact
Attraction planning and development
Emerging trends
