This is Service Design Doing
Applying Service Design Thinking in the Real World
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20 238 Ft (19 275 Ft + 5% VAT)
The price is estimated because at the time of ordering we do not know what conversion rates will apply to HUF / product currency when the book arrives. In case HUF is weaker, the price increases slightly, in case HUF is stronger, the price goes lower slightly.
- Discount 10% (cc. 2 024 Ft off)
- Discounted price 18 215 Ft (17 348 Ft + 5% VAT)
20 238 Ft
Availability
Estimated delivery time: In stock at the publisher, but not at Prospero's office. Delivery time approx. 3-5 weeks.
Not in stock at Prospero.
Why don't you give exact delivery time?
Delivery time is estimated on our previous experiences. We give estimations only, because we order from outside Hungary, and the delivery time mainly depends on how quickly the publisher supplies the book. Faster or slower deliveries both happen, but we do our best to supply as quickly as possible.
Product details:
- Edition number 1
- Publisher O'Reilly
- Date of Publication 19 January 2018
- Number of Volumes Print PDF
- ISBN 9781491927182
- Binding Paperback
- No. of pages500 pages
- Size 230x188x19 mm
- Weight 852 g
- Language English 1320
Categories
Long description:
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You&&&8217;ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.
Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You&&&8217;ll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.
