The Relationship Advantage
Information Technologies, Sourcing, and Management
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Product details:
- Publisher OUP Oxford
- Date of Publication 15 November 2001
- ISBN 9780199241927
- Binding Hardback
- No. of pages412 pages
- Size 244x164x26 mm
- Weight 724 g
- Language English
- Illustrations numerous figures and tables 0
Categories
Short description:
A unique insight for both practitioners and academics on how to achieve a 'relationship advantage'. The relationship in information technology (IT) outsourcing often determines the difference between a successful, a less successful, and a failing outsourcing deal. The authors examine five case studies (Xerox, British Aerospace, ESSO, BP, and the UK Inland Revenue), and by way of a novel client-supplier relationship framework they identify the key dimensions of an outsourcing relationship.
MoreLong description:
The relationship in information technology (IT) outsourcing determines the difference between a successful, a less successful, and a failing outsourcing deal. IT managers will commonly spend seventy per cent of their time on making the client-supplier relationship work, while thirty per cent of their time will focus on the contract, personnel, and problem issues.
Longitudinal research into Xerox's global, British Aerospace's total,ESSO's selective, British Petroleum's alliance, and the UK Inland Revenue's public sector outsourcing deals highlights relationship practices and recurring post-contract management issues that demand careful attention and management. By use of novel cliebt-supplier relationship framework developed from transaction cost, relational contract, nad interorganisational relationship theory, the authors carefully amalyse these five longitudinal case studies and identify what the key dimensions of an outsourcing relationship are. Together the framework and the case studies provide a number for both practitioners and academics on how to achieve a relationship advantage.
Table of Contents:
The IT Outsourcing Phenomenon: Trends, Practices, Challenges
Risk Mitigation and the Relationship Advantage in IT Outsourcing
Global Relationship Management at Xerox Corporation
Relational Dynamics at British Aerospace
Alliance Management at British Petroleum Exploration
Relationship Management in Selective Outsourcing at ESSO-ITNet
Strategic Partnering in Public Sector IT Outsourcing
Relationship Management: A Cross-Case Perspective
The Relationship Advantage as Practice: Reflections
Research Methodology
The Research Process: Founding the Analytical Frameworks
