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  • Quality Management Demystified

    Quality Management Demystified by Kemp, Sid;

    Series: Demystified;

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    Product details:

    • Publisher McGraw Hill
    • Date of Publication 16 February 2006

    • ISBN 9780071449083
    • Binding Paperback
    • No. of pages320 pages
    • Size 236x185x17 mm
    • Weight 500 g
    • Language English
    • 0

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    Short description:

    BRING QUALITY MANAGEMENT TO YOUR COMPANY— AND IMPROVE ITS BOTTOM LINE!

    In Quality Management Demystified, top consultant Sid Kemp gives you a practical, up-to-date guide to the basic terms, concepts, and tools for defining, measuring, and managing quality. He takes you from the groundbreaking methodologies of Quality Management pioneers to quality strategies essential for success in the twenty-first century’s global marketplace. Sid shows you how to take the steps necessary to develop a Quality Team, achieve Quality Engineering, and tailor a companywide capability for quality. He discusses all of the trends…exposes the pitfalls in some of the programs…and digs past the hype to show you what really works.

    Quality Management Demystified enables you to understand and work successfully with all aspects of Quality Management. It tames a complex subject with clear, easy-to-understand definitions and vivid examples. Work at your own pace with this unique self-teaching guide, which continually assesses and reinforces your mastery with end-of-chapter and end-of-section multiple-choice quizzes and a final exam, and plenty of fresh, savvy ideas for further reflection.

    Here's a self-teaching course guaranteed to help you understand and implement Quality Management. Get ready to:

    • Examine the important facets, procedures, and pros and cons of all quality methodologies, including Total Quality Management (TQM) and Six Sigma
    • Know the difference between Quality Control and Quality Assurance and when to use which, or both
    • Learn root cause analysis for applications in technical and management problems
    • Use statistical tools such as Pareto optimization and statistical process control to support quality
    • Win over skeptical employees who think TQM is just a fad and make them enthusiastic partners

    Quality Management Demystified is a practical, effective way for students, professional managers and program managers, small business owners, MBA candidates -- even Six Sigma "black belts" -- to learn how to use and maximize the benefits of Quality Management!

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    Long description:

    Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.


    Get past the hype to discover what quality management programs really work

    Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.



    Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.


    Get past the hype to discover what quality management programs really work

    Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

    More

    Table of Contents:

    Part 1: Managing Quality

    Chapter 1: Quality Throughout History

    Chapter 2: The Development of Quality Management

    Chapter 3: Defining Quality

    Chapter 4: Quality for the Customer

    Part 2: Quality Essentials

    Chapter 5: Key Quality Concepts

    Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering Quality

    Chapter 7: Leading a Quality Team

    Chapter 8: Quality Engineering

    Chapter 9: Auditing Quality

    Chapter 10: Statistics for Quality

    Part Three: Quality Movements

    Chapter 11: Total Quality Management

    Chapter 12: Quality Standards -- ISO 9000 and More

    Chapter 13: Six Sigma

    Chapter 14: The Cost of Quality

    Chapter 15: The Capability for Quality: CMM and CMMI

    Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing

    Part Four: Practical Quality Management

    Chapter 17: Challenges and Leadership

    Chapter 18: Practical Quality for Projects and Programs

    Chapter 19: Global Quality in the 21st Century

    Final Exam

    Answers to Quiz, Mid-Term Exam, and Final Exam Questions

    List of Acronyms and Glossary

    Resources for Learning

    Index

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