Office Practice
Student Book
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15 346 Ft (14 615 Ft + 5% VAT)
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15 346 Ft
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Product details:
- Publisher OUP Southern Africa
- Date of Publication 15 November 2018
- ISBN 9780190750459
- Binding Paperback
- No. of pages224 pages
- Size 241x168x11 mm
- Weight 350 g
- Language English 0
Categories
Short description:
Developed especially for the TVET student at Introductory N6 level, Succeed in Office Practice N6 provides students with the necessary theoretical knowledge to write their exams and to progress to the next level.
MoreLong description:
Developed especially for the TVET student at Introductory N6 level, Succeed in Office Practice N6 provides students with the necessary theoretical knowledge to write their exams and to progress to enter the workplace confidently.
MoreTable of Contents:
Part 1 - Management function
Chapter 1 - Levels of management
Chapter 2 - Functions of management
Chapter 3 - The role of managers
Chapter 4 - The fole of the secretary / management assistant
Part 2 - The electronic office
Chapter 1 - Principles of office automation
Chapter 2 - The impact of the microcomputer
Chapter 3 - Office automation and workers
Chapter 4 - Electronic appointment scheduling
Chapter 5 - Electronic document storage and retrieval
Chapter 6 - Electronic mail (email)
Chapter 7 - The internet
Part 3 - Advanced secretarial functions
Chapter 1 - Handling difficult situations
Chapter 2 - Handling the manager
Chapter 3 - Business etiquette
Chapter 4 - Entertaining in the office
Chapter 5 - Organising executive corporate functions
Chapter 6 - Scanning the media
Chapter 7 - Liaising with clients at executive level
Chapter 8 - Compiling own correspondence
Part 4 - The economic environment
Chapter 1 - Needs
Chapter 2 - Marketing of products
Chapter 3 - Types of business ownership
Chapter 4 - Public utility undertakings
Part 5 - Human resource provisioning
Chapter 1 - Staffing
Chapter 2 - Recruitment and interviewing
Chapter 3 - Selection and appointment
Chapter 4 - Induction
Chapter 5 - Human resource training and development
Part 6 - Human resource maintenance and administration
Chapter 1 - Remuneration
Chapter 2 - Performance and evaluation
Chapter 3 - Promotion
Chapter 4 - Disciplinary action
Chapter 5 - Dismissal and retrenchment
Part 7 - Supervision and motivation
Chapter 1 - Human relations and supervision
Chapter 2 - Requirements of a good supervisor
Chapter 3 - Duties of a supervisor
Chapter 4 - Importance of motivation in the work situation
Chapter 5 - Factors of motivation
Chapter 6 - Work enrichment and enhancement
