Measuring Business Excellence
Series: Routledge Advances in Management and Business Studies; 21;
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Product details:
- Edition number 1
- Publisher Routledge
- Date of Publication 20 December 2001
- ISBN 9780415258227
- Binding Hardback
- No. of pages256 pages
- Size 234x156 mm
- Weight 566 g
- Language English 0
Categories
Short description:
This book introduces the principles of Total Quality Management (TQM), and establishes their use in Measuring business excellence in an organizational environment.
MoreLong description:
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
'This book is compulsory reading for those who would otherwise dismiss Business Excellence' as another management gimmick.' - Total Quality Management, Kostas N. Dervitsiotis
Table of Contents:
Chapter 1: Review of Business Excellence
Chapter 2: Forces of Excellence in Kanji's Business Excellence Model
Chapter 3: Understanding and Pitfalls of Business Excellence
Chapter 4: Leadership is Prime
Chapter 5: Measuring Business Excellence
Chapter 6: Kanji Business Scorecard
Chapter 7: Excellence in Business Excellence Models: a Comparison of EFQM and KBEM Methodologies
Chapter 8: Kanji's Business Excellence Model for a European Organization
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