ITIL® Practitioner Guidance
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36 120 Ft
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Product details:
- Publisher The Stationery Office
- Date of Publication 25 January 2016
- ISBN 9780113314874
- Binding Paperback
- No. of pages176 pages
- Size 280x209x9 mm
- Weight 640 g
- Language English 0
Categories
Short description:
ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
MoreLong description:
ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:
·Focus on value
·Start where you are
·Progress iteratively
·Be transparent
·Keep it simple
·Design for experience
·Work holistically
·Observe directly
·Collaborate
It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.
The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.
