Hotel Front Office
Operations and Management
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Product details:
- Publisher OUP India
- Date of Publication 27 August 2009
- ISBN 9780195699197
- Binding Paperback
- No. of pages464 pages
- Size 242x185x25 mm
- Weight 684 g
- Language English
- Illustrations halftones and figures 0
Categories
Short description:
Hotel Front Office is a comprehensive textbook specially designed to meet the needs of students of hotel management and hospitality courses. It explores the core concepts of front office operations and management using numerous examples, photographs, flowcharts, and illustrations to explain the fundamental concepts.
MoreLong description:
Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them.
Divided into three parts, the first part on The Hospitality Industry gives an introduction to the hospitality industry and then acquaints the readers with the classification and organization of hotels. The second part on Front Office Operations explains front office organization, internal and external communication and room tariff. The guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is
explained in detail. This section also includes chapters on front office accounting, night auditing, safety and security of guests, and computer applications in front office. The final section on Front Office Management imparts an understanding of the key managerial concepts like yield management
and forecasting to help generate optimum revenue; evaluation of hotel performance; and preparation of budgets. Contemporary issues like human resource management, environment management, and total quality management are also explored in this section.
Students of hospitality studies will find this book useful for its coverage of the key concepts of front office operations and management explained through industry-related examples, flowcharts, tables, formats, and photographs. With its practice-oriented approach, the book would also be useful to front office professionals.
