Designing Agentic AI Experiences
UX Strategies for Collaborative, Human-Centred AI
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Product details:
- Edition number 1
- Publisher CRC Press
- Date of Publication 18 August 2026
- ISBN 9781041238140
- Binding Hardback
- No. of pages192 pages
- Size 234x156 mm
- Language English
- Illustrations 21 Illustrations, black & white; 21 Line drawings, black & white; 23 Tables, black & white 0
Categories
Short description:
Agentic User Experience provides a practical framework for building AI partners that users trust and bridges the gap between psychological theory and interface practice. It empowers UX designers and researchers to lead the integration of artificial intelligence into products that respect human dignity and build trust between user and system.
MoreLong description:
The era of the passive digital tool is ending. Software is becoming an active partner capable of autonomy thanks to Agentic AI. This evolution presents User Experience (UX) professionals with new challenges and demands a fundamental change in UX design. UX must evolve from designing screens to choreographing relationships.
Agentic User Experience provides a practical framework for building AI partners that users trust. This book bridges the gap between psychological theory and interface practice. It empowers UX designers and researchers to lead the integration of artificial intelligence into products that respect human dignity and build trust between user and system.
Readers of this book will learn to:
● Design Trust: Use the Trust Battery model to measure and maintain user confidence over time.
● Define Personality: Craft Agent Personas and Relationship Archetypes that align with user expectations.
● Structure Delegation: Implement the Ladder of Autonomy to guide users from simple suggestions to fully automated actions.
● Ensure Safety: Deploy Circuit Breakers and feedback loops that prevent error and keep the human in control.
● Scale Stategy: Establish an Agentic Center of Excellence to govern multi-agent ecosystems across the enterprise.
The technology is ready. The challenge is no longer in building the intelligence behind the interface. It is about designing the partnership. This book shows you how.
MoreTable of Contents:
Introduction
Part 1
1. The End of Control
2. The Psychology of Agency
3. Mental Models 2.0: How Users Perceive Autonomous Systems
Part 2
4. Observing the Unseen: New Methodologies for Agent-User Dynamics
5. Measuring What Matters Most: Trust, Delegation, and Cognitive Load
6. Beyond User Personas: Introducing Agent Personas and Relationship Archetypes
Part 3
7. Designing the Conversation: The Language of Collaboration
8. Designing for Delegation and Correction: The Mechanics of Partnership
9. The Ethical Agent: Designing for Transparency
10: Scaling Agentic UX: From Prototype to Enterprise
11: The Future of UX: Choreographing Relationships
