Designing Agentic AI Experiences
UX Strategies for Collaborative, Human-Centered AI
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Product details:
- Edition number 1
- Publisher CRC Press
- Date of Publication 18 September 2026
- ISBN 9781041237266
- Binding Paperback
- No. of pages192 pages
- Size 234x156 mm
- Language English
- Illustrations 21 Illustrations, black & white; 21 Line drawings, black & white; 23 Tables, black & white 700
Categories
Short description:
Agentic User Experience provides a practical framework for building AI partners that users trust and bridges the gap between psychological theory and interface practice. It empowers UX designers and researchers to lead the integration of artificial intelligence into products that respect human dignity and build trust between user and system.
MoreLong description:
The era of the passive digital tool is ending. Software is becoming an active partner capable of autonomy, thanks to Agentic Artificial Intelligence (AI). This evolution presents User Experience (UX) professionals with new challenges and demands a fundamental change in UX design. UX must evolve from designing screens to choreographing relationships.
Designing Agentic AI Experiences provides a practical framework for building AI partners that users trust. This book bridges the gap between psychological theory and interface practice. It empowers UX designers and researchers to lead the integration of AI into products that respect human dignity and build trust between user and system.
Readers of this book will learn to:
• Design Trust: Use the Trust Battery model to measure and maintain user confidence over time.
• Define Personality: Craft Agent Personas and Relationship Archetypes that align with user expectations.
• Structure Delegation: Implement the Ladder of Autonomy to guide users from simple suggestions to fully automated actions.
• Ensure Safety: Deploy Circuit Breakers and feedback loops that prevent errors and keep the human in control.
• Scale Strategy: Establish an Agentic Center of Excellence to govern multi‑agent ecosystems across the enterprise.
The technology is ready. The challenge is no longer building intelligence behind the interface but designing the partnership. This book shows you how.
Table of Contents:
Preface
Acknowledgements
Part 1: Researching the Collaborative Experience
1. The End of Control
2. The Psychology of Agency: Theory of Mind, Attribution, and Trust
3. Mental Models 2.0: How Users Perceive Autonomous Systems
Part 2: Researching the Collaborative Experience
4. Observing the Unseen: New Methodologies for Agent-User Dynamics
5. Measuring What Matters Most: Trust, Delegation, and Cognitive Load
6. Beyond User Personas: Introducing Agent Personas and Relationship Archetypes
Part 3: The Blueprint for Execution
7. Designing the Conversation: The Language of Collaboration
8. Designing for Delegation and Correction: The Mechanics of Partnership
9. The Ethical Agent: Designing for Transparency, Accountability, and Well-Being
10: Scaling Agentic UX: From Prototype to Enterprise
11: The Future of UX: Choreographing Relationships
Index
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