Crisis Management in a Complex World
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Product details:
- Publisher OUP USA
- Date of Publication 14 August 2008
- ISBN 9780195328721
- Binding Hardback
- No. of pages224 pages
- Size 157x236x20 mm
- Weight 454 g
- Language English
- Illustrations 2 line illustrations 0
Categories
Long description:
Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? In Crisis Management in a Complex World, authors Dawn Gilpin and Priscilla Murphy address this question head-on. Operating from a strong theoretical orientation, this book marks a sharp departure from other crisis management texts, which focus on nuts-and-bolts procedures and information distribution in an effort to simplify the turbulent reality of a crisis situation. Instead, this book pairs real-world examples from across the globe with theory-based analysis to show why simplification often fails to alleviate crises, and can even intensify them. Gilpin and Murphy propose a new, complexity-based approach to organizational learning that can allow organizations to adapt quickly to changing circumstances.
This volume addresses both scholars and high-level practitioners of public relations, organizational communication, and strategic management. Strongly cross-disciplinary, the book draws on theories from communication, the physical sciences, and business. It invites controversy and ultimately aims to change the way people conceptualize and prepare for crises.
As I grow older I find the most impressive academic contributions are those which rouse a feeling of aha! They completely overturn conventional wisdom, but, in retrospect, seem such obvious common sense. This book is one such contribution. And, although complexity theory is notoriously tough to turn into useful applications, Gilpin and Murphy provide clear guidelines
Table of Contents:
Introduction: A Paradigm Shift in Crisis Management
Part I Complexity, Crisis and Control
Case History: The Spinach Contamination Crisis
Crisis Communication: The Evolution of a Field
Theories of Complexity
Predictability and Control in Complex Systems
Part II The Complexity of Knowledge and Learning
Case History: Knowledge, Uncertainty, and Expertise-NASA
The Complexity of Information and Assimilation: Knowledge and Ignorance
The Complexity of Understanding: Constructive and Deviant Learning
Sorting Out the Complex World: Sensemaking and Decision Making
Part III Reconfiguring the Dominant Paradigm
Case History: Nonlinear Diffusion-China and Food Contamination
Complexity, Crisis and the Expert Organization: Reconfiguring the Dominant Paradigm
Expecting the Unexpected: Challenging Pre-Crisis Assumptions
Adapting to a Complex World: Challenging Assumptions During a Crisis
Complex Recovery: Challenging Assumptions After a Crisis
Conclusion: Reframing Crisis Management in a Complex World
References
Index
