Conflict Resolution for the Helping Professions
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Product details:
- Edition number 2
- Publisher OUP USA
- Date of Publication 10 July 2014
- ISBN 9780190209292
- Binding Paperback
- No. of pages384 pages
- Size 236x174x18 mm
- Weight 558 g
- Language English 0
Categories
Short description:
This is the is the only current conflict resolution textbook designed specifically for social work, psychology, criminal justice, counseling, and related helping professions.
Barsky provides an array of evidence-based approaches to negotiation, mediation, advocacy, and other collaborative processes. Learn effective methods of managing conflicts with clients, co-workers, family members, and friends.
Long description:
Barsky's hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, advocates, facilitators, and peacebuilders. Readers will learn how to analyze conflict situations and develop theory-based strategies that can be used to intervene in an ethical and effective manner. Examples and exercises
demonstrate how to apply conflict resolution skills when working with individuals, families, groups, organizations, and diverse communities.
Conflict Resolution for the Helping Professions is the only current conflict resolution textbook designed specifically for social work, psychology, criminal justice, counseling, and related professions.
Table of Contents:
PREFACE xiv
ACKNOWLEDGMENTS xvi
ABOUT THE AUTHOR xviii
ABOUT THE COVER xix
CHAPTER 1
Introduction 1
Conflict Resolution Roles and Definitions 2
Theoretical Context 15
1. Psychology 16
2. Business Administration 22
3. Law 22
4. Education 23
5. Social Work and Related Professions 24
6. Political Science and Strategic Studies 25
7. Radical Perspectives 25
8. Eclectic and Integrative Approaches 26
Safe Classroom and Constructive Feedback 27
Using This Text to Maximize Learning 29
Key Points 31
Discussion Questions and Exercises 31
Conflictia 34
Role-Play 1.1: "Suffer the Buffer" 35
CHAPTER 2
The Reflective CR Practitioner 37
Personal and Professional Awareness 38
1. Emotions 39
2. Cultural Awareness 40
3. Conscious and Artistic Use of Self 42
Value Base 43
1. In Search of Common Values 43
2. Satisfaction, Social Justice, and Transformation 44
3. Attitude toward Power 45
4. Professional Ethics 45
5. Values Clarification 46
Conflict Styles 46
1. Avoiders 47
2. Accommodators 47
3. Competitors 48
4. Compromisers 48
5. Collaborators 48
6. Selective Use of Styles 49
Basic Skills 50
1. Listening 50
2. Questioning 53
3. Making Statements 54
4. Written Communication 56
Key Points 57
Discussion Questions and Exercises 58
Role-Play 2.1: "Listening to Anger" 63
Role-Play 2.2: "Policies for Diversity Plus" 63
CHAPTER 3
Negotiation 65
Contracting 66
Approaches to Negotiation 68
Power-Based Negotiation 72
Rights-Based Negotiation 75
Interest-Based Negotiation 77
1. Focus on Interests, Not Positions 78
2. Invent Options for Mutual Gain 80
3. Apply Objective Criteria 82
4. Improve Communication 82
5. Build a Positive Negotiating Relationship 83
6. Consider Alternatives 85
7. Obtain Commitments 87
8. Limitations of Interest-Based Negotiation 88
Transformative Negotiation 89
1. Empowerment 90
2. Recognition 91
3. Limitations of Transformation 93
Cultural Diversity Issues 94
Preparation for Negotiation 96
Key Points 103
Discussion Questions and Exercises 104
Role-Play 3.1: "Contracting with Clem" 108
Role-Play 3.2: "Negotiating for Grades" DLFour Approaches 109
Role-Play 3.3: "External Evaluation Conflict" DLConflict
Styles and Interest-Based Negotiation 110
Role-Play 3.4: "Joint Counseling Debate" DLSkills Development 111
Role-Play 3.5: "What Do I Get for Role-Playing?" DL
Negotiating Close to Home 112
Major Assignments 113
Assignment 3A: Phyllis's Case 115
Assignment 3B: Methadone Maintenance Case 116
CHAPTER 4
Mediation 118
Approaches to Mediation 119
1. Voluntary 121
2. Confidential 122
3. Nonadversarial 123
CHAPTER 5
Group Facilitation 185
Types of Groups 185
Group Stages 186
Challenges to Group Process 188
1. Different Agendas 188
2. No Focus 189
3. Domination 190
4. Interruptions 191
5. Silence 191
6. Lost Attention 193
7. Difficulty Listening to Others 194
8. Others Put on Defensive 194
9. Not Saying What They Think 195
10. Confusion about Decisions 195
Group Facilitation Skills and Activities 196
Approaches to Facilitation 197
1. Debate 197
2. Dialogue 199
3. Problem Solving 201
4. Identity 204
Key Points 209
Discussion Questions and Exercises 210
Role-Play 5.1: "Professionals and Paraprofessionals" DL
Skill Development 212
Role-Play 5.2: "Weighty Problem" DLDebate and Dialogue 213
Role-Play 5.3: "Clients and Staff" DLProblem Solving
and Identity 213
Major Assignments 214
Assignment 5A: Process Analysis of a Real Conflict 214
CHAPTER 6
Advocacy 216
Approaches to Advocacy 216
Relationship between Advocates and Decision Makers 217
1. Ally 218
2. Neutral 218
3. Adversary 218
Advocacy Activities 219
1. Helping Clients Advocate on Their Own Behalves 219
2. Advocating on Behalf of Clients 220
Power 221
1. Expert Power 222
2. Associational Power 223
3. Resource Power 224
4. Procedural Power 225
5. Legitimate Power 226
6. Sanction Power 227
7. Nuisance Power 228
8. Habitual Power 229
9. Moral Power 229
10. Personal Power 230
Inventory of Advocacy Skills and Activities 230
Ethical Issues 233
1. Legal and Professional Restrictions 233
2. Agency Mandate 233
3. Individual versus Group Interests 234
4. Client Authorization 234
5. Professional Values 235
6. Futile Causes 235
Key Points 236
Discussion Questions and Exercises 236
Role-Play 6.1: "Ice Cream Aliens" DLAssessing Decision Makers 239
Role-Play 6.2: "Perry's Parole" DLOral and Written
Skill Development 241
Role-Play 6.3: "Workfare Case" DLSkill Development 242
Major Assignments 243
Assignment 6A: Antidiscrimination Protest Case 244
Assignment 6B: To Hold or Not to Hold 246
Assignment 6C: Helga's Heart 249
Assignment 6D: Archie's Adoption 252
CHAPTER 7
Additional Third-Party Interventions 254
Fact Finding 254
Trust Building 258
Contents ix
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Peacebuilding 261
Parenting Coordination 267
Family Group Conferencing 270
Spiritual Healing 274
1. Art 276
2. Ritual and Prayer 277
3. Deep Listening 280
4. Circles 282
5. Apology and Forgiveness 285
Key Points 291
Discussion Questions and Exercises 291
Role-Play 7.1: "Wet Foot, Dry Foot" DLDeep Listening Practice 295
Role-Play 7.2: "Peyote Place" DLWhen Rituals Clash 296
Role-Play 7.3: "Intern, Out of Turn" DLTime to Apologize? 296
Major Assignments 297
Assignment 7A: Hurricane Xena 297
Assignment 7B: Mame and Fritz 298
CHAPTER 8
Conclusion 299
Strategies, Techniques, Skills, Models, or Profession 299
Qualifications 300
Designing Conflict Resolution Systems 302
An Integrative Model of Practice 305
Supporting Development of Conflict Resolution 307
1. Training CR Practitioners 307
2. Public Education and Promotion 309
3. Planning and Developing CR Programs 310
4. CR Associations 312
5. Public Policy Development 313
Parting Thoughts 314
Key Points 314
Discussion Questions and Exercises 31
APPENDIX 1 Decision Trees 318
Discussion Questions and Exercises 326
Role-Play A1.1: "Joint Decision Tree DLCasey 's Case" 329
Role-Play A1.2: "Penelope's AIDS Decisions" 330
APPENDIX 2 Sample Assignment and
Process Recording 332
APPENDIX 3 Metaphoric Storytelling 337
"Seeking Creative Solutions" 338
"Strength from Weakness" 338
"How Fear Sounds Like Anger" 338
Creating Your Own Metaphors 339
APPENDIX 4 Additional Resources 340
Journals 340
Research Institutes and Databases 340
Professional Associations 341
Videos 341
Codes of Ethics 343
Conflict Resolution Practice Opportunities 343
GLOSSARY 345
REFERENCES 350
INDEX 361
Contents xi
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