Client Science
Advice for Lawyers on Counseling Clients through Bad News and Other Legal Realities
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28 665 Ft
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Product details:
- Publisher OUP USA
- Date of Publication 31 May 2012
- ISBN 9780199891900
- Binding Paperback
- No. of pages290 pages
- Size 206x137x20 mm
- Weight 363 g
- Language English 0
Categories
Short description:
In Client Science, Marjorie Corman Aaron helps lawyers to effectively communicate with their clients, particularly when delivering bad news or other legal realities.
MoreLong description:
For most lawyers, effective client counseling is neither intuitive nor easy. Lawyers tend to avoid or delay communicating bad news out of a fear of client backlash, or because they feel torn between the obligation to clearly inform clients about weaknesses in legal positions and fear of damaging the client relationship. There is a perception that honest advice from a lawyer can make a client doubt the allegiance and zeal brought to a particular legal matter.
Client Science helps lawyers to effectively communicate with their clients, particularly when delivering bad news or other legal realities. Author, Marjorie Corman Aaron, explains the applicable social sciences and translates insights from these fields into plain language to help improve a lawyer's ordering, timing, phrasing, and type of explanation, as well as style adjustments for the lawyer's voice, gesture, and body position. Ultimately, she demonstrates how the proverbial well-informed client--meaning a client who fully understands and appreciates the lawyer's information and advice--can also be a satisfied client who trusts the lawyer's competence and loyalty.
Table of Contents:
CONTENTS
ACKNOWLEDGMENTS
PREFACE
INTRODUCTION
CHAPTER 1: BAD NEWS AND THE FULLY INFORMED CLIENT
CHAPTER 2: TRANSLATING THE TERRAIN
CHAPTER 3: MEANING TRUTHS
CHAPTER 4: EMOTIONAL EFFECTS AND AFFECTING EMOTIONS
CHAPTER 5: PREDICTABLE AND POTENT PSYCHOLOGY
HOW TO SAY IT, AND WHY
CHAPTER 6: CHOICES IN VOICE
CHAPTER 7: CHOREOGRAPHY OF COUNSEL
CHAPTER 8: A GESTURE TO CLARITY
CHAPTER 9: CHANNEL NAVIGATION NOTES
FINAL THOUGHTS
INDEX
