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Product details:
- Publisher McGraw-Hill Education
- Date of Publication 16 May 2007
- ISBN 9780071484213
- Binding Paperback
- No. of pages198 pages
- Size 198x147x14 mm
- Weight 277 g
- Language English 0
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CARE to build a customer-focused company!
Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes
- Self-assessments, brainstorming exercises, checklists, and worksheets
- Real-life examples of how companies create enhanced customer experiences
- Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
- Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening
CARE to build a customer-focused company!
Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes
- Self-assessments, brainstorming exercises, checklists, and worksheets
- Real-life examples of how companies create enhanced customer experiences
- Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
- Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening
Table of Contents:
1. Self-Assessment: Current Customer Loyalty
2. How to Value Employees
3. The Two Levels of Interaction
4. Remember that Everyone is Different
5. Determine the Lifetime Value of the Customer
6. The Emotional Bank Account
7. Five Loyalty Builders
8. Enhance the Customers Experience
9. Always Anticipate the Customers Needs
10. Honor Customer Complaints
More
