The Oxford Handbook of Conflict Management in Organizations
Series: Oxford Handbooks;
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Product details:
- Publisher OUP Oxford
- Date of Publication 3 July 2014
- ISBN 9780199653676
- Binding Hardback
- No. of pages562 pages
- Size 249x184x38 mm
- Weight 1156 g
- Language English 0
Categories
Short description:
This Handbook gives a comprehensive overview of conflict resolution. Leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy.
MoreLong description:
New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private and public sectors.
New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflict management, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventional grievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept of conflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 covers international developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China.
This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.
Table of Contents:
Part 1: The Changing Context of Conflict Management
The Assumptions and Goals of Conflict Management in Organizations
Conflict in Capitalism
The Development of Employment Rights and the Management of Workplace Conflict
HRM and Conflict Management
Part 2 Approaches to Conflict Management
Collective Bargaining and Grievance Procedures
Third-Party Processes in Employment Disputes
Interest-Based Bargaining
Grievance Procedures in Non-Union Firms
Workplace Mediation
The Organizational Ombudsman
Line Managers and Workplace Conflict
Conflict Management Systems
Part 3 Exemplars and Innovators
Mediation in the US Postal Service
Interest-Based Bargaining at Kaiser Permanente
Med-Arb in the New Zealand Police
Judicial Mediation in UK Employment Tribunals
Part 4 International Developments
Conflict Resolution in Germany
Conflict Resolution in Japan
Conflict Resolution in the United States
Conflict Resolution in Australia
Conflict Resolution in New Zealand
Conflict Resolution in the United Kingdom
Conflict Resolution in China
