The McGraw-Hill 36-Hour Course: Operations Management
Series: McGraw-Hill 36-Hour Courses;
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Product details:
- Publisher McGraw Hill
- Date of Publication 16 October 2010
- ISBN 9780071743839
- Binding Paperback
- No. of pages256 pages
- Size 226x152x12 mm
- Weight 340 g
- Language English 0
Categories
Short description:
More than 150,000 books sold in the 36-Hour series!
A crash course on the critical business practice of operations management
Long description:
Take a crash course in boosting operational efficiency!
Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense.The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization?s operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to:- Evaluate and measure existing systems? performance
- Use quality management tools like Six Sigma and Lean Production
- Design new, improved processes
- Define, plan, and control costs of projects
Take a crash course in boosting operational efficiency!
Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense.The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization?s operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to:- Evaluate and measure existing systems? performance
- Use quality management tools like Six Sigma and Lean Production
- Design new, improved processes
- Define, plan, and control costs of projects
Table of Contents:
PART I. FOUNDATION
Chapter 1
Results over Routine
(Motivation for this Study; Operations as Competitive Advantage, Guiding Principles for Operations, Technique: Identifying Sources of Competitive Advantage)
Chapter 2
Practical Approach
(Systems Thinking,Business Research Framework, Technique: Evaluating Transformation Systems)
Chapter 3
Desired Results
(Bottom-Line Impact, Measurement Theory, Technique: Developing a Balanced Measurement System)
PART II. RESULTS AT THE ORGANIZATIONAL LEVEL
Chapter 4
Organizational Performance
(The Organization as a Value Chain, Product and Service Design, Operational Decision Points, Technique: Using a House of Quality)
Chapter 5
Quality Practices and Continuous Improvement
(Definitions and Origins of Quality Management, Principles and Practices for Quality,Six Sigma Approach, Technique: Performing Problem Determination, Managing for Results,A Practical Approach to Operations Management)
Chapter 6
Technology across the Value Chain
(Product, Process and Information Technologies,Organizational Learning and Knowledge Management,Technique: Applying Maturity Models)
PART III. RESULTS AT THE PROCESS LEVEL
Chapter 7
Process Design
(Defining Processes, Theory of Constraints, Levers for Capacity Management, Technique: Creating Forecasts)
Chapter 8
Process Analysis & Reengineering
(Costs of Quality, Sources of Waste, Reengineering Principles & Pitfalls, Techniques: Developing Flow Charts)
Chapter 9
Process Control
(To Change or Not to Change: Common vs. Assignable Causes,Statistical Process Control and the Beauty of the Normal Distribution, Attributes versus Variables, Chart Mechanics, Process Capability, Implementation Considerations, Technique: Creating and Interpreting Control Charts)
PART IV. ACHIEVING RESULTS
Chapter 10
Project Definition
(Project Success Factors and Career-Ending Moves, Managing Change, Project Initiation, Project Planning, Technique: Developing a Statement of Work)
Chapter 11
Project Control
(Schedule Development, Feasibility Analysis, Communications Management, Project Closings, Technique: Using the Critical Path Method)
Chapter 12
Project Management
(Project Roles and Responsibilities, Ethical and Effective Leadership, Groups versus Teams; Technique: Running Effective Meetings)
