The Boiler Room and Other Telephone Sales Scams
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Estimated delivery time: In stock at the publisher, but not at Prospero's office. Delivery time approx. 3-5 weeks.
Not in stock at Prospero.
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Delivery time is estimated on our previous experiences. We give estimations only, because we order from outside Hungary, and the delivery time mainly depends on how quickly the publisher supplies the book. Faster or slower deliveries both happen, but we do our best to supply as quickly as possible.
Product details:
- Publisher University of Illinois Press
- Date of Publication 23 May 2000
- Number of Volumes Paperback
- ISBN 9780252069345
- Binding Paperback
- No. of pages280 pages
- Size 229x152x18 mm
- Weight 454 g
- Language English 0
Categories
Long description:
"
Sure to make you think twice before responding to the next telephone sales call you receive, this volume explores why telephone boiler rooms and other scams thrive and how fraudulent techniques and deception migrate to and from conventional businesses.
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The Boiler Room and Other Telephone Sales Scams is grounded in the nine years Robert Stevenson spent working covertly as a ""participant-observer"" in telephone rooms (the ethical implications of which he discusses in an epilogue). As Stevenson details boiler room hierarchy, you'll learn why all boilers are telephone salesmen but not all telephone salesmen are boilers. You'll read about the ""heat"" rising in rooms where experienced pitchmen use tried-and-true manipulative techniques to overcome objections to sales. And you'll marvel at Stevenson's insider knowledge of product houses, service shops, and other aspects of a major industry in which both employees and customers are in daily peril-the former of losing their jobs and the latter of losing their money.
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The Boiler Room and Other Telephone Sales Scams is required reading for anyone who's ever picked up a telephone and been asked to buy a product or a service. It's also an invaluable study of a widespread form of deviance and occupational crime, essential reading for students of criminology and the sociology of occupations.
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More
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The Boiler Room and Other Telephone Sales Scams is grounded in the nine years Robert Stevenson spent working covertly as a ""participant-observer"" in telephone rooms (the ethical implications of which he discusses in an epilogue). As Stevenson details boiler room hierarchy, you'll learn why all boilers are telephone salesmen but not all telephone salesmen are boilers. You'll read about the ""heat"" rising in rooms where experienced pitchmen use tried-and-true manipulative techniques to overcome objections to sales. And you'll marvel at Stevenson's insider knowledge of product houses, service shops, and other aspects of a major industry in which both employees and customers are in daily peril-the former of losing their jobs and the latter of losing their money.
Â
The Boiler Room and Other Telephone Sales Scams is required reading for anyone who's ever picked up a telephone and been asked to buy a product or a service. It's also an invaluable study of a widespread form of deviance and occupational crime, essential reading for students of criminology and the sociology of occupations.
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