Public Service Delivery in India
Understanding the Reform Process
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Product details:
- Publisher OUP India
- Date of Publication 2 December 2010
- ISBN 9780198068457
- Binding Hardback
- No. of pages424 pages
- Size 222x151x35 mm
- Weight 610 g
- Language English 0
Categories
Short description:
Covering states such as Bihar, West Bengal, and Gujarat; sectors like infrastructure and urban services; and issues of autonomy and accountability, this collection analyses reform in public service delivery in India.
MoreLong description:
This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays examine reforms that have improved prospects for economic growth and poverty alleviation in Bihar; improved the functioning of public sector enterprises and the power sector, and initiated improvements in education in West Bengal; and the efficient delivery of economic services in Gujarat in order to pursue a
high-growth agenda. The next two essays focus on regulation in infrastructure as well as the delivery of urban services. The question of balancing greater autonomy with accountability to improve public service delivery through the use of executive agencies is also analysed. The final essay discusses
how India might absorb lessons for the effective implementation of the Right to Information Act (2005) from countries such as Mexico, South Africa, and Canada.
The volume shows how reform is an ongoing process that depends critically on contextual factors. These include the history of reform ideas, the capacity of the state to execute reform, and the nature of the state itself and its relationships with key actors, such as the private sector and unions.
An important and timely volume . . . suggests that while progress in some states and in certain sectors has been made in these areas, there is substantial scope for further improvement. Public Service Delivery in India is a good place to begin the process of understanding the complexities of the tasks ahead.
Table of Contents:
Introduction, Vikram K. Chand;
Transforming Governance in a Lagging State: The Case of Bihar, Vikram K. Chand;
Political Drivers of Reform: Examining a Puzzle in West Bengal, Sumir Lal;
Understanding Economic Reform of Public Services in a High Growth State of India, Aseema Sinha;
Regulation and Infrastructure Development in India: Comparing Telecommunications, Ports, and Power, Rahul Mukherji;
Urban Reforms in Three Cities: Bangalore, Ahmedabad, and Patna, Darshini Mahadevia;
Strengthening the Capacity of the Civil Service to Deliver Effective Public Services: The Relevance of the Executive Agency Model to the Indian Situation, S.K. Das;
Implementation of the Right to Information: Ideas for India from Canada, Mexico, and South Africa, Toby Mendel
