New Perspectives on Public Services
Place and Technology
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Product details:
- Publisher OUP Oxford
- Date of Publication 18 July 2013
- ISBN 9780199677368
- Binding Paperback
- No. of pages266 pages
- Size 233x165x16 mm
- Weight 416 g
- Language English 0
Categories
Short description:
The book examines two elements, place and technology, that are under-researched in the public management literature. It shows how basic public services both shape and are shaped by the specifics of places and technological change by bringing together a wide range of theory and internationally comparative empirical material.
MoreLong description:
Despite their immense importance for many aspects of public service management, the specific features of places have been largely ignored in recent public management literature. Technologies have received much more attention, but mainly within the specific field of e-government. In this book Christopher Pollitt puts together a powerful and engagingly-written case for paying much more attention both to place and to technological change, and the interactions between them.
The book synthesizes theories and concepts from a range of disciplines and focuses them on the many ways in which public services shape places, and places shape public services. Using extensive and varied original empirical material, it examines the role that new technologies have played in these interactions. This theme is traced through internationally comparative studies of central government agencies, hospitals, population registration, and the police. It raises questions about the longer term effects of the increasingly 'virtual' relations between the citizen and government and opens up a new perspective on the organization of our most basic and vital public services.
I have lost count of the number of books and articles about public management that begin with a shopping list of (usually exaggerated) socio-economic, technological, and other changes that are supposedly driving change. Yet there is usually then a complete void, a chasm, between these lists and the analysis of public policy and organizational change that follows. Christopher Pollitt continues, in this book, a journey to fill the gap to analyse precisely how social and technological changes shape, and are shaped by, government actions. Through analysis of concrete cases, and focussing here on the relationship between place and technology, Pollitt teases out the actual links in the chains of recursive causality that literally shape government-context interactions. Highly recommended to those who prefer to see the goods and not just the shopping list!
Table of Contents:
Introduction: Where is the Government?
Theories of Place and Technology: a Review
Placeshifts: Technologies and the Scale of Change
Governments as Placemakers: Modalities and Effects
Capital Flight - Moving Out from the Big City
Save our Hospital!
Births, Marriages, Deaths, and Identities
The Police
Discussion and Conclusions
Annex A: Technology, Place and Task (TPT): Brief Summary of a Research Programme
