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Product details:
- Publisher OUP USA
- Date of Publication 4 October 2018
- ISBN 9780190625504
- Binding Hardback
- No. of pages312 pages
- Size 160x236x17 mm
- Weight 590 g
- Language English 0
Categories
Short description:
In Negotiating Control: Organizations and Mobile Communication, Keri K. Stephens draws on over two decades of research and fieldwork to locate the underlying-and often hidden-issues of control and power that shape how people use mobile phones to communicate while working.
MoreLong description:
The fast-food worker finds refuge in a bathroom stall to respond to her boyfriend's fifth message in an hour. The human resources manager sees a colleague sending a stream of text messages during a meeting and quickly grabs her mobile to make sure she's also multitasking. These scenarios are common, but unique to the 21st century. Until the early 2000s, workplaces provided most of the computers and portable devices that employees used to perform their jobs and communicate with others. Today, people bring their own mobile devices to work and create new norms for how communication occurs in the workplace. Managers and organizations respond by setting and enforcing new policies that are intended to help them navigate the ever-changing mobile-communication environment.
In Negotiating Control: Organizations and Mobile Communication, Keri K. Stephens responds to the struggles of employees, organizations, and even friends and family, as they try to understand new norms for connectedness in the workplace. Drawing on over two decades of her own research and fieldwork, , representing people in over 35 different types of jobs, Stephens claims that though people assume mobile communication is a uniform practice, there are underlying -- and often hidden -- issues of control and power at play, which shape how people are permitted and expected to use mobiles to communicate while working. The accounts Stephens offers reveal the many ways that these portable tools are actually used across work environments today, integrating information, communication, and data, and connecting people in expected and often conflicting ways.
Stephens' Negotiating Control is bold in its wide sweep across time and place, from the earliest clunky car phones to today's sleek multifunctional communication and computing devices, and across organizations and occupations representing a very broad spectrum of working environments. Stephens pulls the pieces of an intricate puzzle together, knitting together theory and data to show how practices, policies, people and artifacts are implicated in a complex process of negotiating control in and around mobile communication and computing
Table of Contents:
Introduction: Negotiating Control: Organizations & Mobile Communication
Chapter 1: Early Mobile Use
Chapter 2: Negotiating Mobile Control
Chapter 3: Theoretical Notions of Control - A Mobile Tug-of-War
Chapter 4: Meetings as a Site to Negotiate Mobile Control
Chapter 5: Trust, Understanding, & Mobile Control in Manual Work
Chapter 6: BYOD Policies as a Negotiable Control Lever or Not
Chapter 7: BYOD Challenges for New College Graduates
Chapter 8: Mobile Workers in a Hospital: Challenges for Microcoordination & BYOD
Chapter 9: Negotiating Mobile Communication in Customer-Facing Work
Chapter 10: Mobile Communication Comparisons between Diverse Workers
Chapter 11: Understanding Mobile Negotiation: Contributions & Theory
Chapter 12: Practical Understanding of Negotiating Mobile Communication
Appendix A: Datasets & Analyses Used in This Book
Appendix B: Acknowledgments
References
