Short description:

More than 700,000 Briefcase Books sold!

A practical guide that helps managers lead their departments or organizations through any kind of disruption?and come out on top

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Long description:

Lead your team through today?s rapid changes

The only guarantee in business is change. All managers need to understand that they will either be buffeted by change or help shape it. Knowing how to do that is the real test of leadership in today?s organizational environments.

Manager?s Guide to Navigating Change provides methods for managing risks and ensuring the organization continues to move forward through turbulence created by both internal and external events.

Learn how to:

• Define what the future looks like and communicate your vision to your staff
• Make large-scale change sustainable by aligning your efforts and resources
• Align organizational and employee values, missions, and goals
• Leverage your resources to facilitate stakeholder buy-in
• Enact your plan and measure results as you go

Briefcase Books, written specifically for today?s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Key Terms: Clear definitions of key terms and concepts
Smart Managing: Tactics and strategies for managing change
Tricks of the Trade: Tips for executing the tactics in the book
Mistake Proofing: Practical advice for minimizing the possibility of error
Caution: Warning signs for when things are about to go wrong
For Example: Examples of successful change-management tactics
Tools: Specific planning procedures, tactics, and hands-on techniques

Lead your team through today?s rapid changes

The only guarantee in business is change. All managers need to understand that they will either be buffeted by change or help shape it. Knowing how to do that is the real test of leadership in today?s organizational environments.

Manager?s Guide to Navigating Change provides methods for managing risks and ensuring the organization continues to move forward through turbulence created by both internal and external events.

Learn how to:

• Define what the future looks like and communicate your vision to your staff
• Make large-scale change sustainable by aligning your efforts and resources
• Align organizational and employee values, missions, and goals
• Leverage your resources to facilitate stakeholder buy-in
• Enact your plan and measure results as you go

Briefcase Books, written specifically for today?s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Key Terms: Clear definitions of key terms and concepts
Smart Managing: Tactics and strategies for managing change
Tricks of the Trade: Tips for executing the tactics in the book
Mistake Proofing: Practical advice for minimizing the possibility of error
Caution: Warning signs for when things are about to go wrong
For Example: Examples of successful change-management tactics
Tools: Specific planning procedures, tactics, and hands-on techniques

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Table of Contents:

Contents

Acknowledgmentsix

Introductionxi

1.Faster, Easier Changes: The Business Case forChange Management1

Changing the ?Change Curve?3
Change Management Isn?t Rocket Science6
What Does and Doesn?t Affect Change Management10Change Management Works11
Manager?s Checklist for Chapter 112

2.Organizational Change Starts with Individual Change13

The Biology and Psychology of Change15
The Resistance You?ll Encounter18
Handling Resistance19
Why and How Major Change Initiatives Fail22
Manager?s Checklist for Chapter 224

3.The Vision: Starting with the End in Mind25

Step 1. Defining What the Future Looks Like26
Step 2. Understanding the Rationale for Change29
Step 3. Understanding the Approach forAchieving the Change30
Communicating the Vision30
The Importance of a Clear Vision33
Manager?s Checklist for Chapter 335

4.Creating Sustainable Change37

Aligning Your Efforts38
Objectives40
Processes43
People47
The Glue: Change Leadership49
Making Change Sustainable50
Manager?s Checklist for Chapter 452

5.The ASPIRE Framework for Change53

You?re the Architect56
ASPIRE Overview56
Doing a Stakeholder Analysis63
Be an Architect of Change67
Manager?s Checklist for Chapter 567

6.Creating Awareness69

Assess the As-Is: Where Does Your Audience Stand?71
Set the Goals: Establish Your Awareness Goals77
Plan Your Awareness Program: How WillYou Communicate?77
Implementing, Recognizing, and Evaluating83
The Critical Awareness Step84
Manager?s Checklist for Chapter 684

7.Ensuring Understanding87

Poised for Success89
Cascading Information91
Engaging Senior Leaders in Understanding92
Training as the Key to Understanding99
Creating a Successful Training Program103
Manager?s Checklist for Chapter 7106

8.Participating in the Change Process107

Why Participation Is Crucial108
Building Active Participation109
Who Should Participate in the Change Process?Four Key Roles112
Know When to Call Your People In, and When to Hold Off113
How the Four Key Roles Participate115
Many of Us Already Know How to Build a Change Plan121
Manager?s Checklist for Chapter 8122

9.Using Leverage to Ease the Effort123

When to Build Your Leverage Program124
Leadership Alignment125
C.R.E.A.T.E. a Thriving Change Environment128
Keeping Alignment Means Managing Your Stakeholders130
Change Agents132
Communications: Create Once; Use Many Times136
Manager?s Checklist for Chapter 9138

10.Measuring the Progress of Change139

Creating Effective Milestones140
Judging Progress145
Building Your Scorecard147
Will Scorecards Work for You?153
Good Leadership = Good Scorecards155
Manager?s Checklist for Chapter 10156

11.The Secret Weapon: Governance157

Elements That Guide Governance160
Key Elements

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