Management Consultancy
Boundaries and Knowledge in Action
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Product details:
- Publisher OUP Oxford
- Date of Publication 10 June 2010
- ISBN 9780199593750
- Binding Paperback
- No. of pages224 pages
- Size 234x157x13 mm
- Weight 356 g
- Language English 0
Categories
Short description:
Management consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book offers a 'fly on the wall' view.
MoreLong description:
Management consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book presents research from a three year long 'fly-on-the-wall study' of consulting projects and challenges our taken for granted view of consultancy.
It draws on and integrates theories of knowledge and social boundaries to reveal a picture of complex and shifting insider-outsider relationships. Here, the outsider or expert status of consultants in relation to their clients cannot be assumed in their day-to-day project interactions. Different actors, roles, and types of knowledge are involved in an interactive and dynamic process where various boundaries are constructed, reinforced, negotiated and transformed. The chapters selectively explore these dynamics, revealing the importance of boundary complexity, the role of humour and challenge in often tense relationships, and the importance of shared knowledge domains such as sector knowledge.
This in-depth analysis of inter-organizational project teams also covers a wide range of consultancy contexts, drawing on cases studies which include:
* a US-based strategy firm and a multinational client,
* the public and private sectors,
* a sole practitioner consultant,
* IT implementation in financial services.
The book is important for all those with an interest in management consultancy, project working and management knowledge as well as in innovation/change, inter-organisational relations, boundaries and professional services. The authors include some of the leading research experts on management consultancy as well as a former management consultant and current expert in management learning.
This book adds a great deal to the study of consulting. It makes consistent and strong arguments, backed up by a solid empirical base, for a process-based approach to consulting work and to boundaries and knowledge flow within it.
Table of Contents:
Consultancy, Knowledge, and Boundaries
Boundaries and Knowledge Flow
The Case Studies
Re-thinking Potentials for Knowledge Flow
Outside Expertise and 'Sector Knowledge'
Challenge - Testing Boundaries
Humour and Boundary Tensions
Conclusion - Beyond Boundaries and Projects
