Expertise, Communication, and Organizing
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Product details:
- Publisher OUP Oxford
- Date of Publication 23 June 2016
- ISBN 9780198739227
- Binding Hardback
- No. of pages306 pages
- Size 237x161x21 mm
- Weight 576 g
- Language English 0
Categories
Short description:
This book offers a comprehensive view of 'expertise' and how it is developed and applied by organizations and workers. Chapters explore how expertise can be viewed as constituted through various forms of communication and how we can use this perspective to better understand the role of expertise in processes of organizing.
MoreLong description:
Expertise is an intriguing construct. Though it is highly desired, it is commonly characterized by exclusivity or being something esoteric making it both seemingly difficult to acquire and understand. This opaqueness surrounding the nature of expertise in organizational contexts is coupled with greater demands for specialized work and employees' increased reliance on communication technologies to complete tasks - trends that further complicate the evaluation of workers' knowledge and abilities.
This volume draws upon original works, from scholars of diverse backgrounds, to explore how recent changes in the structure of organizational life have altered the nature of expertise. Specifically, this book aims to challenge the perspective that organizational expertise exists to be recognized and utilized, and offers an alternative lens that views expertise as emergent and constituted in communication among organizing actors.
Examining the intersection of communication and expertise, within and across different contexts of organizing, offers new insights into the discursive, material, and structural influences that contribute to an understanding of expertise. This book offers a comprehensive view of organizational expertise by presenting theoretical frameworks for the study of expertise, providing reviews of how the study of expertise has evolved, applying perspectives on expertise to different domains of organizational practice, and presenting new directions for the study of the intersection of expertise, communication, and organizing. The result is a treatment that considers expertise in diverse forms and across a variety of contexts of organizing, and in doing so provides valuable content to researchers from multiple disciplinary backgrounds.
Overall, Expertise, Communication, and Organizing will serve as an indispensable resource for scholars who are interested in organizational communication, group communication, and communication and technology. Although intended for academia, this book will also be particularly helpful for managers and administrators who are making an effort to reshape knowledge management practices to improve organizational innovation and performance.
Table of Contents:
Introduction
What is Expertise? Who is an Expert? Some Definitive Answers
Part 1: Frameworks for the Study of Expertise and Organizing
Expertise as a Practical Accomplishment Among Objects and Values
Technical, Arcane, Interpersonal, and Embodied Expertise
Three Dimensions of Expertise
Part 2: Reviewing Dimensions of Expertise in Organizational Contexts
The Impact of Communication Behaviors on Expertise Recognition in Intercultural Collaboration
Expertise Finding
Judging the (In)Competence of Coworkers: Impression Formation and Early Work Experiences
Part 3: 3: Expertise as Communicated Within Professional Contexts
Expertise in Context: Interaction in the Doctors' Room of an Emergency Department
Learning Expertise in Engineering Design Work: Creating Space for Experts to Make Mistakes
Communication Expertise as Organizational Practice: Competing Ideas About Communication in the Market for Solutions
Part 4: New Directions for the Study of Expertise, Communication, and Organizing
Explaining the (De)Valuation of Process Experts in Contemporary Organizations
Managing Dispersed and Dynamic Expertise in Fluid Organizational Forms
Conceptualizing Multilevel Expertise
