Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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11 461 Ft
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Product details:
- Publisher McGraw-Hill Education
- Date of Publication 31 May 1991
- ISBN 9780070267688
- Binding Hardback
- No. of pages274 pages
- Size 233x223x22 mm
- Weight 558 g
- Language English 0
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Short description:
How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas.
MoreLong description:
How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas.
MoreTable of Contents:
Why Focus on Business Processes? Setting the Stage for Business Process Improvement.Organizing for Process Improvement.Flowcharting: Drawing a Process Picture.Understanding the Process Characteristics.Streamlining the Process.Measurements, Feedback, and Action (Load, Aim, and Fire).Process Qualification.Benchmarking Process.The Beginning.Appendix: Interview Guidelines.
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