The Bloomsbury Handbook of Service Design
Plural perspectives and a critical contemporary agenda
Series: Bloomsbury Visual Arts Handbooks;
- Publisher's listprice GBP 140.00
-
66 885 Ft (63 700 Ft + 5% VAT)
The price is estimated because at the time of ordering we do not know what conversion rates will apply to HUF / product currency when the book arrives. In case HUF is weaker, the price increases slightly, in case HUF is stronger, the price goes lower slightly.
- Discount 13% (cc. 8 695 Ft off)
- Discounted price 58 190 Ft (55 419 Ft + 5% VAT)
Subcribe now and take benefit of a favourable price.
Subscribe
66 885 Ft
Availability
Not yet published.
Why don't you give exact delivery time?
Delivery time is estimated on our previous experiences. We give estimations only, because we order from outside Hungary, and the delivery time mainly depends on how quickly the publisher supplies the book. Faster or slower deliveries both happen, but we do our best to supply as quickly as possible.
Product details:
- Publisher Bloomsbury Publishing (UK)
- Date of Publication 22 January 2026
- Number of Volumes Hardback
- ISBN 9781350330283
- Binding Hardback
- No. of pages536 pages
- Size 246x174x34 mm
- Weight 1200 g
- Language English
- Illustrations 63 B&W illus, 19 tables 700
Categories
Long description:
Drawing on a diverse array of service and design related thinkers and practitioners, this volume is a timely and critical review of the themes and intersecting disciplines that are questioning and opening up the field towards plural perspectives, showing its complexity, exposing its challenges and offering practical examples and directions.
With the growing popularity of service design both in industry and academia, The Bloomsbury Handbook of Service Design examines the discipline's core principles to develop our understanding of the context, role and impact of this practice. The editors bring together multiple voices from around the world to share experiences and perspectives on how service design interacts with global topics such as climate, social justice and racial issues, and looks at directions for the future.
Organised into five distinct sections, chapters explore a variety of key topics within the world of service design, including Plural Service & Design Cosmologies, A Critical Agenda for Service Design, Contextualising Services, Systems and Change, Developing Service Design Practices and Approaches, and Building Futures
Table of Contents:
List of Figures
List of Tables
List of Contributors
SECTION 1: INTRODUCTION
SECTION 2: PLURAL SERVICES AND DESIGN COSMOLOGIES
Introduction Section 2
2.1 Service design at the crossroad of multiple knowledge forms and epistemologies
Alison Prendiville, Nipun Garodia, and Adam Drazin
2.2 Unfolding services as collective conversations: rhetoric, dialectic, and deliberative
Miso Kim and Michael Arnold Mages
2.3 Cultivating reflexivity in service design: considerations, examples, critical reflections & questions
Josina Vink, Vanessa Rodrigues, ï¿1⁄2sa Wikberg Nilsson, and Ahmed Ansari
2.4 In the pursuit of decolonising dominant service design: three reflexive stories
Yoko Akama, Tristan Schultz, and Ricardo Sosa
2.5 Current, potential and future trajectories for interdisciplinarity across service and design Research
Stefan Holmlid, Martina Caic, Anna Seravalli, and Elina Jaakkola
SECTION 3: A CRITICAL AGENDA FOR SERVICE DESIGN
Introduction Section 3
3.1 Justice in designing services
Lesley-Ann Noel, Gina Fernandes, and Robert B. Whiteside
3.2 Worker-centred service design: countering the invisibility of workers
Lara Penin and Rashid Owoyele
3.3 The politics of participation in service design: preparation, emergence, and refusals
Shana Agid, Myriam D. Diatta, and Jakob Trischler
3.4 The case for feminist service design
Daniella Jenkins (interview with Lara Penin)
3.5 Embracing the unknown: service design approaches to address uncertainty
Aguinaldo dos Santos, Ricardo Martins, Mari Suhoeimo, and Jaewoo Joo
SECTION 4: CONTEXTUALISING SERVICES, SYSTEMS AND CHANGE
Introduction Section 4
4.1. Making sense of design for business: towards an umbrella paradigm moving service design and its allied fields forward
Ingo Oswald Karpen and Ileana Stigliani
4.2 A systemic perspective on service design
Daniela Sangiorgi, Mieke van der Bijl-Brouwer, Lia Patricio, and Jennie Winhall
4.3 Research dialogues for proximity and trust when working with government
Sabine Junginger and Michael Kost
4.4 Service design and social change
Thomas Markussen, Daniela Selloni, and Joyce Yee
4.5 The music that breaks the gramophone: opening service design education to perspectives beyond the present paradigm
A conversation among Nicola Morelli, Amalia de Gï¿1⁄2tzen, and Luca Simeone with Grazia Concilio, Francesca Cognetti, and Ni Minqing
SECTION 5: DEVELOPING SERVICE DESIGN PRACTICES AND APPROACHES
Introduction Section 5
5.1 Collective embodiment in service interfaces
Frederick M. C. van Amstel and Fernando Secomandi
5.2 Design facilitation: navigating complex and asymmetrical contexts
Manuela Aguirre Ulloa, Florencia Adriasola, Gianncarlo Duran, and Andrï¿1⁄2s Ortega
5.3 Queering service design: toward a truly human-centered design orientation
Sloan Leo Cowan with Mari Nakano
5.4 Dialogical empathy in services: guidelines and principles between art and design
Carla Cipolla, Alice Devecchi, and Luis Alt
5.5 Service design ethnography: experiences from practice-based research
Juan Sanin and Melisa Duque
5.6 Journeys of digital transformation: a reflection on stories of organisational change and the role of service designers
Roberta Tassi and Serena Talento
5.7 Service design narratives
John A. Bruce, Francesca Piredda, and Janna DeVylder
SECTION 6: BUILDING FUTURES
Introduction Section 6
6.1 Speculative services: critical technology literacy and the future of service design
Elizaveta (Lee) Kravchenko and Laura Forlano
6.2 More-than-human service design
Marc Brightman, Francesco Cara, and Ralitsa Diana Debrah
6.3 A Political dialogue about government service design politics
Cameron Tonkinwise and Lucy Kimbell
6.4 Designing services for de-humanising futures
Stefana Broadbent
6.5 Commoning for a regenerative world: realizing new directions for service design
Julia Schaeper and Glenn Robert
Index
