Library Security ? Better Communication, Safer Facilities
Better Communication, Safer Facilities
- Publisher's listprice GBP 48.00
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24 292 Ft (23 136 Ft + 5% VAT)
The price is estimated because at the time of ordering we do not know what conversion rates will apply to HUF / product currency when the book arrives. In case HUF is weaker, the price increases slightly, in case HUF is stronger, the price goes lower slightly.
- Discount 10% (cc. 2 429 Ft off)
- Discounted price 21 864 Ft (20 822 Ft + 5% VAT)
24 292 Ft
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Delivery time is estimated on our previous experiences. We give estimations only, because we order from outside Hungary, and the delivery time mainly depends on how quickly the publisher supplies the book. Faster or slower deliveries both happen, but we do our best to supply as quickly as possible.
Product details:
- Publisher MP?ALA American Library Assoc
- Date of Publication 30 May 2015
- Number of Volumes Paperback
- ISBN 9780838913307
- Binding Paperback
- No. of pages184 pages
- Size 229x151x9 mm
- Weight 255 g
- Language English 0
Categories
Short description:
Addresses security issues important to all libraries, including specific guidance for common situations; the elements of an effective Code of Conduct and how to enforce it; tips on how to manage internet usage; how to align with patrons and use language that defuses conflict; forming partnerships with service organisations; and how to know when it&&&8217;s time to call the police.
MoreLong description:
Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 16-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including:
- Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and more
- The elements of an effective Code of Conduct and how to enforce it
- Tips on how to manage internet usage to minimize potential problems
- How to align with patrons and use language that defuses the conflict
- Forming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resources
- How to know when it&&&8217;s time to call the police, plus ideas for increasing law enforcement support
- Ways to make the library more secure through changes to facilities
Through the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome. More
Library Security ? Better Communication, Safer Facilities: Better Communication, Safer Facilities
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