Short description:

Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today's ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.

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Long description:

A must-have for librarians and their staffs working at all levels&&&0151;from beginner to expert

Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today’s ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.

Interlibrary Loan and Document Delivery also serves as a practical handbook on today’s ILL department that works as a learning tool and as a professional reference. This no-nonsense book provides the practical information you need to deal with day-to-day ILL operations, including copyright law (with specific examples); the use of OCLC ILLiad, an ILL request management software program; personnel issues (hiring, motivating, training, etc.); fair use; photocopy services; resource sharing; and sample daily timelines for borrowing and lending. The invaluable list of resources is organized into sections such as background information, borrowing (verification), laws and regulations, and technology (databases, ILL management systems, software, and standards).

Interlibrary Loan and Document Delivery is your guide to:

• department organization
  
• service expectations
  
• consortia and library networks
  
• locating bibliographic records and potential suppliers
  
• receiving and processing materials
  
• international lending considerations
  
• electronic resource licensing
  
• reciprocal agreements
  
• budgets
  
• and much more!

Interlibrary Loan and Document Delivery also includes appendices of national, state and local loan codes, and customized ILL request management system e-mail and print templates. This book is an essential resource for librarians and their staffs working at all levels&&&0151;from beginner to expert.

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Table of Contents:

Preface Acknowledgments PART I: INTERLIBRARY LOAN OPERATIONS Chapter 1. Introduction to Interlibrary Loan Introduction Interlibrary Loan: A Working Definition Understanding the Interlibrary Loan Department Departmental Organization ILL Service from a Patron Perspective Review Your Requests Service Expectations Ease-of-Use Costs Patron Borrowing Policy Other Programs/Services Copyright Considerations for Patrons Conclusion Chapter 2. Governing Policies for Interlibrary Loan National Interlibrary Loan Code State and Local Codes Consortia/Library Networks Reciprocal Agreements Other Laws and Regulations Chapter 3. Borrowing Sample Daily Timeline Borrowing Procedures and Workflow Request Forms Searching for Suppliers Verification Cancellations Managing Request Files Receiving Materials Updating Requests Processing Materials Delivery of Materials Renewal Requests Returning Materials Damaged Books Problem-Solving Technology Chapter 4. Lending Sample Daily Timeline Filing Renewal Requests Returns Overdue Items International Lending Considerations Interlibrary Lending Policy Chapter 5. Copyright in the Interlibrary Loan Department Introduction What Is Copyright? Duration of Copyright What Is &&&0147;Fair Use&&&0148;? Section 108 of the Copyright Act: Limitations on Exclusive Rights: Reproduction by Libraries and Archives CONTU Guidelines Copyright and Publishers Copyright Clearance Center (CCC) Items Older than Five Years Requesting Items Owned by Your Library Indicating Copyright Compliance Copyright Considerations for Lending Retention of Request Forms Copying Entire Copyrighted Works Electronic Resource Licensing and Interlibrary Loan Chapter 6. Management of the Interlibrary Loan Department Human Resources Budgeting Costing Quantitative Measurement (Statistics) Qualitative Assessment Chapter 7. Additional Considerations Distance Education Document Suppliers Library Photocopy Service Medical Libraries PART II: RESOURCES Background Borrowing Verification Laws and Regulations Laws and Regulations Copyright Lending Management Management Assessment and Evaluation Management Costing Professional Development Associations Professional Development Discussion Lists Professional Development Recommended Reading Technology Technology Bibliographic Utility Technology Databases Technology Interlibrary Loan (ILL) Management Systems Technology Software Technology Standards APPENDICES Appendix A. National Interlibrary Loan Code Appendix B. Supplementary Material to the National Interlibrary Loan Code Appendix C. Statewide ILL Codes Texas Appendix D. Reciprocal Agreement Appendix E. ILLiad E-Mail and Print Templates Appendix F. ILL Technology Directory Index Reference Notes Included

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